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BuyNSave keeps coming back.


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I have adware on my computer called BuyNSave. I've tried deleting the extension in my browsers, uninstalling the program in control panel, deleting the hidden system files, ending all related programs and processes with task manager, deleting related files in the registry and I ran adware cleaner and Malware bytes and BuyNSave is still on my system. Any tips?

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They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
  warning.gif Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

51a612a8b27e2-Zoek.png Scan with ZOEK
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns;b
  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

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Here is the contents of the Zoek results file:



Zoek.exe v5.0.0.0 Updated 24-11-2014
Tool run by Bradley on Tue 11/25/2014 at  9:59:01.36.
Microsoft Windows 8.1 6.3.9600  x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Bradley.Steve\Desktop\zoek.exe [scan all users] [script inserted] 
==== System Restore Info ======================
11/25/2014 10:01:33 AM Zoek.exe System Restore Point Created Succesfully.
==== Empty Folders Check ======================
C:\PROGRA~2\AGEIA Technologies deleted successfully
C:\Program Files\Symantec deleted successfully
C:\PROGRA~3\Validity deleted successfully
C:\Users\Bradley.Steve\AppData\Roaming\UpdaterEX deleted successfully
C:\Users\Bradley.Steve\AppData\Local\Conduit deleted successfully
C:\Users\Bradley.Steve\AppData\Local\CRE deleted successfully
==== Deleting CLSID Registry Keys ======================
==== Deleting CLSID Registry Values ======================
==== Deleting Services ======================
==== Batch Command(s) Run By Tool======================
==== Deleting Files \ Folders ======================
C:\PROGRA~3\anedobhlebhmncaighndllippdfnfnff deleted
C:\Users\Bradley.Steve\AppData\LocalLow\Conduit deleted
C:\PROGRA~2\Wondershare deleted
C:\PROGRA~2\COMMON~1\Wondershare deleted
C:\Users\Bradley.Steve\AppData\Roaming\WB.CFG deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Bradley.Steve\AppData\Local\Astromenda deleted
C:\Users\Bradley.Steve\AppData\Local\Wondershare deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Shopping and Services deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Wondershare deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk deleted
C:\WINDOWS\SysNative\config\systemprofile\Searches deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\WINDOWS\Syswow64\GroupPolicy\gpt.ini deleted
==== Firefox Extensions Registry ======================
"{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"="C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\coFFPlgn" [11/24/2014 03:00 PM]
==== Fake Chromium Profiles Check ======================
Fake profile C:\Users\Bradley.Steve\AppData\Local\Google\Chrome SxS deleted
==== Chromium Look ======================
bejnhdlplbjhffionohbdnpcbobfejcc - C:\Program Files (x86)\Norton Internet Security\Engine\\Exts\Chrome.crx[04/29/2014 06:31 AM]
kanflfepiobnpjbljmngfgegijhdpljm - C:\Program Files (x86)\HP SimplePass\tschrome.crx[04/01/2013 01:25 AM]
apdfllckaahabafndbhieahigkjlhalf - C:\Users\Bradley.Steve\AppData\Local\Google\Drive\apdfllckaahabafndbhieahigkjlhalf_live.crx[04/14/2014 07:19 PM]
Google Voice Search Hotword (Beta) - Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Website Logon - Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Extensions\kanflfepiobnpjbljmngfgegijhdpljm
Reddit Enhancement Suite - Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Extensions\kbmfpngjjgdllneeigpgjifpgocmfgmb
Website Logon - Bradley.Steve\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Extensions\kanflfepiobnpjbljmngfgegijhdpljm
MixiDJ V31 - Bradley.Steve\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Extensions\nmaikkamgfhkjbadgihldfmkpngkhgbb
Google Voice Search Hotword (Beta) - BRADLE~1.STE\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Website Logon - BRADLE~1.STE\AppData\Local\Google\Chrome\User Data\Default\Extensions\kanflfepiobnpjbljmngfgegijhdpljm
Reddit Enhancement Suite - BRADLE~1.STE\AppData\Local\Google\Chrome\User Data\Default\Extensions\kbmfpngjjgdllneeigpgjifpgocmfgmb
Website Logon - BRADLE~1.STE\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Extensions\kanflfepiobnpjbljmngfgegijhdpljm
MixiDJ V31 - BRADLE~1.STE\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Extensions\nmaikkamgfhkjbadgihldfmkpngkhgbb
==== Chromium Startpages ======================
C:\Users\Bradley.Steve\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Preferences
C:\Users\BRADLE~1.STE\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Preferences
==== Chromium Fix ======================
C:\Users\Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.azlyrics.com_0.localstorage deleted successfully
C:\Users\Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.azlyrics.com_0.localstorage-journal deleted successfully
C:\Users\Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.superfish.com_0.localstorage deleted successfully
C:\Users\Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage deleted successfully
C:\Users\Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_services.tamu.edu_0.localstorage deleted successfully
==== Set IE to Default ======================
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
==== All HKCU SearchScopes ======================
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"
==== Deleting Registry Keys ======================
HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully
==== Empty IE Cache ======================
C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Bradley.Steve\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Bradley.Steve\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Users\BRADLE~1.STE\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\BRADLE~1.STE\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Bradley.Steve\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Bradley.Steve\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Users\BRADLE~1.STE\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\BRADLE~1.STE\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
==== Empty FireFox Cache ======================
No FireFox Profiles found
==== Empty Chrome Cache ======================
C:\Users\Bradley.Steve\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\Bradley.Steve\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Cache emptied successfully
C:\Users\BRADLE~1.STE\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\BRADLE~1.STE\AppData\Local\Sony Corporation\Some\Chromium\User Data\Default\Cache emptied successfully
==== Empty All Flash Cache ======================
Flash Cache Emptied Successfully
==== Empty All Java Cache ======================
Java Cache cleared successfully
==== C:\zoek_backup content ======================
C:\zoek_backup (files=1117 folders=152 264532368 bytes)
==== Empty Temp Folders ======================
C:\Users\Bradley.Steve\AppData\Local\Temp will be emptied at reboot
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\BRADLE~1.STE\AppData\Local\Temp will be emptied at reboot
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\Temp will be emptied at reboot
==== After Reboot ======================
==== Empty Temp Folders ======================
C:\WINDOWS\Temp successfully emptied
C:\Users\BRADLE~1.STE\AppData\Local\Temp successfully emptied
==== Empty Recycle Bin ======================
C:\$RECYCLE.BIN successfully emptied
==== EOF on Tue 11/25/2014 at 10:15:12.10 ======================
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Very good. Any progress?
FRST.gif Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

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Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)

Recommended reading:

icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:


In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifFiheHippo.com Update Checker - to keep your programs up-to-date.
icon_arrow.gifAdblock - to surf the web without annoying ads! 

Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: xbtn_donate_SM.gif.pagespeed.ic.MMi5tqVp

Thank you!

Stay safe,
TwinHeadedEagle   :)

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  • 2 weeks later...

I have followed the instructions here but the Zoek program stops at.....

Zoek.exe v5.0.0.0 Updated 06-December-2014
Tool run by Chris on Mon 08/12/2014 at  8:34:36.57.
Microsoft Windows 7 Home Premium  6.1.7601 Service Pack 1 x86
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Chris\AppData\Local\Temp\Temp1_zoek (2).zip\zoek.exe.com [scan all users]   [Quick Scan] [Auto Clean]
===== Runcheck  8:37:58.01 =====
--- Create Environment Variables  8:37:59.60 
--- Checking Input  8:38:16.19 
--- AU AppData Check  8:38:20.65 
--- Remove From Windows Installer  8:38:23.92 
--- Empty Folders Check  8:39:44.50 
--- Registry HKLM Software Check  8:39:44.52 
--- Quick Launch Shortcut Check  8:40:35.32 
--- IE Startpage Check  8:40:37.37 
--- Program Files DB Check  8:41:06.14 
--- C:\Users\Chris\AppData\Roaming DB Check  8:41:56.48 
--- C:\Users\Default\AppData\Roaming DB Check  8:41:56.48 
--- C:\Users\Default User\AppData\Roaming DB Check  8:41:56.48 
--- C:\Users\family\AppData\Roaming DB Check  8:41:56.48 
--- C:\Users\Guest\AppData\Roaming DB Check  8:41:56.48 
--- C:\Users\Kayley\AppData\Roaming DB Check  8:41:56.48 
--- C:\windows\system32\config\systemprofile\AppData\Roaming DB Check  8:41:56.48 
--- C:\windows\serviceprofiles\networkservice\AppData\Roaming DB Check  8:41:56.48 
--- C:\windows\serviceprofiles\Localservice\AppData\Roaming DB Check  8:41:56.48 
--- C:\Users\Chris DB Check  8:45:01.94 
--- C:\PROGRA~2 DB Check  8:45:21.79 
--- C:\Users\Chris\AppData\Local DB Check  8:45:33.46 
--- C:\Users\Default\AppData\Local DB Check  8:45:33.46 
--- C:\Users\Default User\AppData\Local DB Check  8:45:33.46 
--- C:\Users\family\AppData\Local DB Check  8:45:33.46 
--- C:\Users\Guest\AppData\Local DB Check  8:45:33.46 
--- C:\Users\Kayley\AppData\Local DB Check  8:45:33.46 
--- C:\windows\system32\config\systemprofile\AppData\Local DB Check  8:45:33.46 
--- C:\windows\serviceprofiles\networkservice\AppData\Local DB Check  8:45:33.46 
--- C:\windows\serviceprofiles\Localservice\AppData\Local DB Check  8:45:33.46 
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check  8:47:37.90 
--- C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check  8:47:47.56 
--- Tasks DB Check  8:47:53.94 
--- Downloads DB Check  8:47:58.09 
--- C:\Users\Chris\AppData\LocalLow DB Check  8:48:03.36 
--- C:\Users\family\AppData\LocalLow DB Check  8:48:03.36 
--- C:\Users\Guest\AppData\LocalLow DB Check  8:48:03.36 
--- C:\Users\Kayley\AppData\LocalLow DB Check  8:48:03.36 
--- C:\windows\system32\config\systemprofile\AppData\LocalLow DB Check  8:48:03.36 
--- C:\windows\serviceprofiles\Localservice\AppData\LocalLow DB Check  8:48:03.36 
--- Tasks2 DB Check  8:49:13.59 
--- Documents DB Check  8:49:42.59 
--- C:\Users\family\AppData\Roaming\Mozilla\Firefox\Profiles\8qn1sngp.default DB Check  8:49:49.89 
--- C:\Users\Guest\AppData\Roaming\Mozilla\Firefox\Profiles\qfmpper3.default DB Check  8:49:49.89 
--- C:\Users\Kayley\AppData\Roaming\Mozilla\Firefox\Profiles\86lxsx7o.default DB Check  8:49:49.89 
--- C:\Users\Public\Desktop DB Check  8:49:57.66 
--- C:\Users\Chris\Desktop DB Check  8:50:02.73 
--- Services DB Check  8:50:11.39 
--- FF prefs.js DB Check  8:50:32.13 
--- Emptyclsid  8:52:42.65 
--- Del by CLSID  8:52:46.00 
Even if left for 10 hrs?
Can anyone help?
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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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