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High (92% to 99%) usage, one CPU, very sluggish and slow to respond.

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Good Morning,


Using Task Manager, I found Service Host: Local Service (No Impersonation) (5). In details shows svchost.exe PID 2524, running,  LOCAL SERVICE, CPU between 78 and 89. In services portion of Task Manager I have 5 services, Upnp Device Host, Time Broker, SSDP Recovery, Sensor Monitoring Service and Function Discovery Resource Publication. PID is 2524 for all 5.


System is an HP Pavilion 500-023w Desktop

Intel Core i3 3240

3.4 GHz Dual Core

8GB memory

1 TB SATA drive


I have tried to download FRST a couple of times but Norton red flagged it and deleted from desktop.

Also have 3 references to WOW64 in AutoRuns but it says file not found, tried to delete but comes right back. Norton has been giving me high CPU usage errors which seem to be happening more frequently.


Awaiting your instructions on how to proceed.



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They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
  warning.gif Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"


Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware
Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

FRST.gif Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

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Couldn't export the MBAM scan to .txt It wasn't there. Finally was able to find it in MBAM folder under the quarantine\ log. So ran another scan and it showed up where it should be but after selection it wouldn't export to .txt. Couldn't even select and view (grey out)  Went back to Explorer Malwarebytes\log not the  quarantine one and low and behold all 600 or so logs were GONE. finally found them under quarantine \log. OK' so I'll just transfer back where they belong. Nope, said I needed admin account except I'm logged in under admin. Eh, went to shortcut did the run as admin thing. Still came back "needed admin" ??? OK, let's try to move just a couple files, need admin. Lets delete the oldest log file...nope. So I had to do the HTML post.


Couple interesting things, when the virus was found the post stated it was run at 3:30 something AM(my time) and manual. I was sound asleep. My puter does things on its own just like relocating all those logs. Another thing I noticed yesterday morning was my portable hard drive was performing a back-up of 5 or so hours. Now the activity light was on steady not flashing like it does when working.

So I opened the program and got the welcome message, proceeded to check the back up( lately it's been missing 40 0r so files that won't back back up due to use by another program). The little progress bar was just ticking away. Disconnected it thinking might be the cause of the CPU usage. Not that lucky. Now CPU is using both cores at almost 100%. 


Another point, while trying to remember \ find out how to make the task bar hide the letters ENG showed up on the task bar. The balloon message said something like "Language English press space bar + something to change). Fast as it showed up it left.


This things acting like it's got a mind of it's own.


OK... may I delete the quarantine log for the "Trojan" just to ease my mind (probably won't let me).


What's next?   

mbam-log-2014-11-25 (20-32-48).xml



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Tried to do a system recovery yesterday and couldn't complete. Said a broken or corrupted file prevented it. Great. Please read the HiJackThis log, has a lot of "file missing", "unknown user" performing tasks" and various registry changes. I don't what to do. I can't afford to loose all the info on here due to medical issues. And I don't trust the back-up drive due to its past behavior.


Lately, the Java Updater has been flashing windows for new version upgrade. Flashes on once every 15 to 30 seconds. Tried disabling or killing the task but keeps coming back.


This is really getting frustrating.


Please advize.


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Afternoon Sir,


Just a short note to thank you for your time. I appreciate your advise and guidance, not to mention patience. I believe that my problem started from a Windows Update done on 11/12 or so. From what I've read that's where a lot of high CPU problems come from.


Again I thank you for your time,

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Yes, it's date stamped 10/24 I believe. I've already tried that and I get the error message file corrupted can not continue. I went browsing Microsoft Tech Net for the cpu usage and came across a fix that suggested resetting the priority to "low", which I did. Things seem to be working much better at present. Ran both Norton and MBAM with no problems found on either. Only thing that wasn't scanned was the portable hard drive which I disconnected. Think I'll just replace it and go from there. Me thinks I'm good to go unless you have anymore suggestion.

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Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)

Recommended reading:

icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:


In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifFiheHippo.com Update Checker - to keep your programs up-to-date.
icon_arrow.gifAdblock - to surf the web without annoying ads! 

Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: x-click-butcc-donate.gif

Thank you!

Stay safe,
TwinHeadedEagle   :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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