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Update takes incredibly long time & repeatedly disappears

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I tried to update my virus definitions today, and it took much longer than usual.  It also took 3 tries.  At first, I started the upadte, noticed it's incredible slowness, then left it running as I used other apps.  Then I noticed that the MalwareBytes window was gone.  So I restarted it, let it do its thing, and well into it's update, a message popped up in the notification area warning that the virus definitions were out of date.  So I went to the MalwareBytes window and saw that the update was not running, and there was a yellow warning symbol saying that the updates were old.  I restarted it yet again, and it finally finished.  Was there something particular about the updates in the last 2 weeks that would explain either the long update time or the fact that it seems to have a penchant to abandon updates?

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No, AFAIK, there is no reason for updates to take longer than normal (though the size of the MBAM database does fluctuate a bit from day to day).


Let's start with some basic troubleshooting:

  • Please carefully follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.


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