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209.235.144.9 website false positive


jonszegota
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Hi, my website www.ace-canine.com is being blocked by malwarebytes. My web hosting (British Telecom) has checked the site and assures me that there is no malware on it. Also I have scanned my PC using Malwarebytes and detected no threats.

 

Can Malwarebytes please unblock this site urgently

 

Jon Szegota

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Hi Spud,

 

the ip address 209.235.144.9 is BT's smarthosting address on which many websites are hosted. BT tell me that if there is dodgy content on another website using 209.235.144.9 then it shouldn't affect our website. We are having customers call us to ask why Malwarebytes is blocking them and so it is having a negative impact on our business. Could you urgently un-block that IP address please.

 

 

Jon

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