Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

Recommended Posts

(Preface: I am not, in any way, shape, or form, 'computer literate'. Do keep this in mind, for I might say some things that don't make much sense. My sincere apologies in advance!)

 

Hello all,

 

I've been having some severe issues these last two weeks, and I've decided to attempt seeking some help.

 

For some time, I've run Malwarebytes and have been trying to get rid of a threat it calls "PUP.Optional.Spigot". Whenever I quarantined it, I thought it would go away, but it would just come right back. It says it has spotted the PUP on a variety of random programs and paths. I don't know what these do, but they are worrisome to me and I want to get rid of them. In addition, there's also a secondary problem, but I don't know if it's appropriate for me to seek help here on this forum on this matter (but, if someone's willing to lend me a hand on it, then I'd be most appreciative). As of late, this being within the window of a few days, I've been trying to get on my browser to surf the web (primarily Firefox). However, it kept saying something of being "unable to connect to the proxy server". I thought this weird, so I turned off proxy servers and then it worked fine.

 

However, the proxy server setting then suddenly turned back on moments later. I tried running the proxy server window as an Admin, and it still did nothing. I then decided to use Chrome, and it worked for a while. But, now, it also causes issues from time to time. Moreover, my internet has slowed down noticeably, and I cannot install or update games on Steam (the error on Steam reads: "content servers unreachable"). I looked up this issue regarding Steam, and they also pointed to deactiviting my proxy settings. Again, same result: I deactivated the proxy server setting, it turned back on, no downloads.

 

What's most worrisome above all this is that in perfect unison in this last month (starting in late October), my internet data usage has spiked tremendously. I have Comcast, and their data usage gauge reads that I've gone from an average 170 - 190 Gigabytes of data usage to roughly 250 to 300 Gigabytes (300 being my cap). This is unforseen, for my practices have not changed since we got Comcast as our internet provider. I've turned off our wireless and chaged the passwords, to see if someone was using up our data.

 

As you can see, I have a variety of issues, and some might not pertain to this forum. I apologize for that, but I am desperate in seeking help over this issue. It's affecting me and my family on a monetary level at this point, and I can no longer truly enjoy using my computer for both school (univerisity student) and pleasure (gaming, web surfing, etc.). If I have been to vague, then please ask whatever you must in order to help clarify the issue. Beyond that, I appreciate any and all assistance. I may be mistaken, but some of these issues may be interconnected, so I thought it best to mention them all.

Malwarescan.txt

Detailedlog.txt

post-178196-0-19524600-1416164255_thumb.

post-178196-0-71290400-1416164385_thumb.

Link to post
Share on other sites

  • Replies 79
  • Created
  • Last Reply

Top Posters In This Topic

Hello and post-32477-1261866970.gif

 

P2P/Piracy Warning:

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

If Norton alerts to FRST either accept the alert to allow it to run, or pause Norton until FRST completes...

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.


Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Let me see those logs...

 

Kevin.

Link to post
Share on other sites

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.


Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.


Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

 

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window

In the "Scan Type" window, select Quick Scan

Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

 

1) Select the Windows key and R key together to open the "Run" function

2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

 

notepad c:\windows\debug\mrt.log

 

Let me see those logs in your next reply, also give an update on any remaining issues or concerns...

 

Kevin.....

 

 

 

Fixlist.txt

Link to post
Share on other sites

Kevin,

 

I must say, my computer seems to be running much faster now! All scans and actions have been taken, and they've all been attached. The scans detected no threats, and it does seem the files have been eliminated. However, there is still one problem concerning my request.

 

Whilst the malware is gone (or so it seems), I'm still having issues with downloads from Steam and this whole "proxy server" thing. I keep unchecking it, and it seems to remain unchecked, but Steam will still not allow me to download or update game files! I don't know what else I could possibly do, but if you have any suggestions, I am open to them. When I speak of the proxy, I'm referring to the attached image.

 

Please, I'd appreciate some aide on this issue as well. Thanks a million, man!

JRT.txt

mrt.log

AdwCleanerS0.txt

Scan.txt

post-178196-0-15019700-1416177660_thumb.

Link to post
Share on other sites

Can I see the log from frst fix, (Fixlog,txt) it will have been saved to the same place that FRST was run from...

 

Also your Lan settings should have "Automatically detect settings" selected as per attached image...

 

Regarding the data allowance, see if that improves now we have removed infection.....

 

 

 

 

post-3601-0-36579400-1416180291_thumb.pn

Link to post
Share on other sites

Update: Jeez, I'm silly. I went to the Community page, and I found out I had to restart steam! The downloads are going well now; games are updating and downloading. Thank you so much!

As for my data usage, do you mind if I keep the thread open for one or two more days? I'll let you know tomorrow if the data usage has spiked. I've taken the liberty of turning off my wireless, so we'll see if the usage goes up drastically again. Currently sitting at 216 GB.

Link to post
Share on other sites

Kevin,

 

Last night, I checked my usage. From yesterday at 10:00am EST to tonight at 7:00pm EST (so, just one day) my usage went from 216GB of data to a whopping 250GB. In the course of one day. Note, that I was home on Sunday, but today, I was at university. However, what does matter is this.

 

Comcast's Usage Meter calculates every three hours. I woke up at 11am on Sunday (the day it read 216) and went to bed finding it out it was 250GB. Since no data was really used today, it remained constant. What disturbs me is this. Perhaps the problem could be still stemming from my computer, or it could be router/modem that could be on fritz. I wouldn't know the details, but I plan to do the following.

 

Tonight, I will turn off the router and modem. If by tomorrow no data has been used, then I can deduce it could be my computer or the router/modem. If, however, data has been somehow used, then I can probably be lead to believe something is up on Comcast's end. I will still be able to receive updates via 4G on my smartphone. Please, send a reply with any suggestions.

 

Many thanks,

Reinhardt

post-178196-0-06707000-1416271146_thumb.

Link to post
Share on other sites

Hello Reinhardt,

 

Disconnect your PC from the internet, leave the router active. See if data has been used after maybe overnight or longer if possible, if so the would suggest the Router has been hacked. If no data used it would suggest the PC is probably at fault...

Let me know how you progress...

 

Thank you,

 

Kevin..

Link to post
Share on other sites

Update: This is rather worrisome to hear, but also good. We left the router on, and I told my father to do as he normally does. From 250 to just 251 GB in the course of a day. Sounds more reasonable to me! So, tonight, we're trying this out.

 

I'll be adding my computer to the network, going about my usual business. Playing games via Steam, surfing the web, and so forth. No downloads or anything, just casual use. We'll see if the data increases drastically. If it does, what does that mean for me? As in, what would that tell about the condition of my computer? Note, we also don't have the wireless on, I think. Just the LAN Router.

Link to post
Share on other sites

Kevin,

 

This is quite the predicament. As I logged on this morning, it jumped from 251 GB to 257 GB. It isn't as drastic as the last ones, but still kind of large (or so I believe). I only spoke to the girlfriend on Skype from 7:00pm to around 11:00pm. As for other programs, I played a Steam game offline (that is, without being logged into Steam). And, last but not least, I only turned on my browser to come here and post my update. Three minutes on Firefox, tops. 

 

I don't know what it could possibly be! The only downloads I've made in the last month are two free MMOs (reputable, being Tera and Rift), and one book that I downloaded via uTorrent. I may have thought, "Hey, is this book infected?" But, the thing is, the book download and the time when these issues began don't match up. And since then, I've long gotten rid of that file (it was for school, and I didn't have the money to buy a copy.) Nevertheless, it seems we've taken care of a lot of the malware on my computer. I'm open to any suggestions, but one thing is clear (at least to me.)

 

Indeed, something is wrong with MY computer and MY computer alone. All the others ones seem to be doing just fine. I just happen to be hauling insane amounts of data in the shortest amounts of time. You've been incredibly helpful, and I can't thank you enough.

 

Reinhardt

post-178196-0-51404100-1416497006_thumb.

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.