techrahul Posted November 15, 2014 ID:908635 Share Posted November 15, 2014 I am trying to remove McAfee Antivirus with MCPR ( McAfee Product Removal Tool ) by McAfee, But getting uninstallation incomplete message, I also done the full scan with Malwarebyte but there is no infection in scan.....But i still think there is a malware or adware which is creating a problem in my computer because when i start my google chrome i got lots of pop up windows....Please help Link to post Share on other sites More sharing options...
kevinf80 Posted November 15, 2014 ID:908650 Share Posted November 15, 2014 Hello and P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy. Let me know why you are uninstalling McAfee, also are you replacing it with another anti-virus program? Next, Download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Kevin.... Link to post Share on other sites More sharing options...
techrahul Posted November 15, 2014 Author ID:908668 Share Posted November 15, 2014 Hello, I am trying to install McAfee Total Protection but getting message " unable to continue installation". I also try Malwarebyte scan 2-3 times but there is no infection found but i think malwarebyte is not working properly. I think i have virus in my computer because windows update also get failed. Please check attached FRST and Addition txt files. Thanks FRST.txtAddition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 15, 2014 ID:908687 Share Posted November 15, 2014 Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Run FRST and press the Fix button just once and wait.The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... linkWhen the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware. Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. In most cases, a restart will be required. Wait for the prompt to restart the computer to appear, then click on Yes. Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply. Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on Scan Once the scan is done, click on the Clean button. You will get a prompt asking to close all programs. Click OK. Click OK again to reboot your computer. A text file will open after the restart. Please post the content of that logfile in your reply. You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number Next, Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts. (re-enable when done)Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message. Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktopEnsure to get the correct version for your system.... 32 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en64 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en Right click on the Tool, select “Run as Administrator” the tool will expand to the options WindowIn the "Scan Type" window, select FULL ScanPerform a scan and Click Finish when the scan is done.Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log Let me see those logs, also give an update on any remaining issues or concerns.. Kevin... Fixlist.txt Link to post Share on other sites More sharing options...
techrahul Posted November 15, 2014 Author ID:908702 Share Posted November 15, 2014 Hello Kevin, I have attached Fixlog.txt now doing Malwarebyte scan as per of your instruction, get back to you once its completed.Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 15, 2014 ID:908720 Share Posted November 15, 2014 Thanks for the update, post other logs as you progress....... Link to post Share on other sites More sharing options...
techrahul Posted November 15, 2014 Author ID:908738 Share Posted November 15, 2014 Hello Kevin, I have completed Malwarebyte, Adw Cleaner & JRT Scans please check attached logs, Now Malicious Software Removal Tool scan is runningmbam.txtAdwCleanerS0.txtJRT.txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 16, 2014 ID:908882 Share Posted November 16, 2014 Thank you, post log when complete. Also give an update on any remaining issues or concerns... Link to post Share on other sites More sharing options...
techrahul Posted November 17, 2014 Author ID:909325 Share Posted November 17, 2014 Same issue, after all those scans I am still facing that same problem with McAfee Uninstallation & Installation anyway i leave McAfee & install Norton now. Thanks Kevin for all your help Link to post Share on other sites More sharing options...
kevinf80 Posted November 17, 2014 ID:909332 Share Posted November 17, 2014 Thanks for the update, can you answer the following: Can I see the log from MRST,Are you still having issues with popups?Has Norton installed successfully.Do you have any other remaining issues or concerns... Kevin.. Link to post Share on other sites More sharing options...
techrahul Posted November 19, 2014 Author ID:910052 Share Posted November 19, 2014 Sorry for late reply, i forgot to post that MRST log but its found nothing there & After MRST scan completed, i tried to remove McAfee and it wasn't working so I install Norton successfully. and those popups gone after Adw cleaner scan completed. Anyway thanks Kevin for all your help.......Now i am happy with Norton its working good Link to post Share on other sites More sharing options...
kevinf80 Posted November 19, 2014 ID:910122 Share Posted November 19, 2014 Thanks for the update, if no remaining issues or concerns run the following to clean up: Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Activate UAC Remove disinfection tools Create registry backup Purge System Restore Reset system settings Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Part of the routine will be to create a registry back up with ERUNT, the back up will be created here: C:\Windows\ERUNT When all is known to be well with your system you can delete that back up folder if you consider it as not needed... Any remnant files/logs from tools we have used can be deleted… Next, Read the following link to fully understand PC security and best practices, you may find it useful.... http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629 Let me know if we are ok to close out... Thanks, Kevin... Link to post Share on other sites More sharing options...
LDTate Posted November 23, 2014 ID:911755 Share Posted November 23, 2014 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts