Explorer.exe failure - MWBytes also being blocked

[BumblebeeTuna]

Hi there,

My notebook is experiencing the following issues;

 

When computer is started in either normal, or safe-mode, within seconds of start-up an error appears to advise that explorer.exe has stopped working and will be closed.

 

This leaves me with a blank screen.

 

Even when explorer.exe is re-started using CMD, it fails within seconds.

 

I am also unable to get Malwarebytes running - even when I go in from safe-mode with command prompt - I CD into the Malwarebytes folder and have tried running both normal MBAM and also chameleon. Scanning normally usually lasts around 10 seconds before an error message appears, and on Chameleon its around 50 seconds before the same happening.

 

I am stuck as I cannot run any programs, I cannot install any new programs - I don't see how I can fix without reverting to a full format and re-install of windows.

 

Notebook runs on Windows 7,

 

Is there any hope?

 

 

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Do you have access to another PC and the use of a USB flash drive, if so do the following:

 

Please download Farbar Recovery Scan Tool from here:                                                                  

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Plug the flash drive into the infected PC.

 

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt Here: http://www.bleepingcomputer.com/tutorials/windows-8-recovery-environment-command-prompt/ to enter System Recovery Command prompt.

 

If you are using Vista or Windows 7 enter System Recovery Options.

 

Plug the flashdrive into the infected PC.

 

Enter System Recovery Options I give two methods, use whichever is convenient for you.

 

To enter System Recovery Options from the Advanced Boot Options:

• 
  

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select Your Country as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

 

To enter System Recovery Options by using Windows installation disc:

• 
  

Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select Your Country as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

 

On the System Recovery Options menu you may get the following options:

Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

 

• 
  

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type  e:\frst64 or e:\frst depending on your version. Press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

Kevin..

[BumblebeeTuna]

Thanks Kevin - I do have access to another laptop/usb so I will follow these instructions tonight when I am in from work.

 

Will report back then.

[kevinf80]

Excellent, thanks for the update....

[BumblebeeTuna]

Hi Kevin,

Please close this thread as I am going away for a week and have no time to work on the notebook

 

Once I return I will re-open, or start a new thread. Thank you for your assistance

[kevinf80]

Thanks for the update, i`ll leave your thread as is. Post back when you return...

 

Thank you,

 

Kevin..

[AdvancedSetup]

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