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Problems W/ Redirects & Altered Settings Resistant to Malwarebytes and McAfee


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After months of suspicious redirects on Google search results (dailyaucklandnews...) and having to type safe addresses directly into the address bar, last week my internet explorer settings started changing by themselves. Sometimes I wouldn't be allowed to download safe files, other times my home page would disappear. I called my tech support and was introduced to Malwarebytes which ran scans and came back w/ over 21 items. It continually scans and sometimes shuts down my computer without warning, yet some of the problems persist intermittently. I want/need to see these issues completely resolved. As an editor with deadlines, time and efficiency are precious. I'd greatly appreciate any assistance from someone well-versed in these malware areas. Also--though I back up select files, were I to back up many on my computer, would they be infected? Should I do this after the 'treatment' or should I do this now before removal software could conflict with something and erase desired files? Thank you for your attention in this matter.  

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  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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Dear TwinHeadedEagle,

 

Thank you for your reply. I ran the scan as you directed and attached both files. My question is this: if I back up all my files (documents, music, pictures, video, etc...), will they be infected with Malware? I back up some files regularly, but I don't want to lose anything through this process. Thank you for your help. 

Addition.txt

FRST.txt

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  • Staff

No, you won't lose the files.
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

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I did as instructed and have attached the fixlog file. I saved the additions file, the FRST file and the fixlog file in Notepad as well as my desktop. Is that okay or do I have to delete them? Are they or any of my other files 'infected'? For instance, if I save something on a jumpdrive or back up files, are those files affected by Malware? Also--regarding e-mails I've sent; because my computer was experiencing this, could I have affected another computer unknowingly? I ask because it seems one other computer in my household is acting up but that may be for different reasons. Thank you for addressing these 3 important questions.

Fixlog.txt

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Thank you so much for answering those questions. You've been very helpful. I have a few additional questions. Will I receive a notification when we're finished? And what should I do as a next step? Is there anything I can do to better protect my computer in the future? Finally, should I change the passwords of accounts I've been using while my computer was affected? Again, thank you for taking the time to work with me.  

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  • Staff

This will be my final message unless something else bothers you. Yes, you can change your password, it is not a bad idea.
 
 
 
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)
 
 

Recommended reading:

 
 
icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

 
 
icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifFiheHippo.com Update Checker - to keep your programs up-to-date.
icon_arrow.gifAdblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 


My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: xbtn_donate_SM.gif.pagespeed.ic.MMi5tqVp

Thank you!

 
 
Stay safe,
TwinHeadedEagle   :)

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  • 3 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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