dhb_1966 Posted November 4, 2014 ID:902514 Share Posted November 4, 2014 I have been using Microsoft word 2013 for a while with no problems. Now it wont open. It says: We;re sorry but Word has run into an error that is preventing it from working correctly.Word will need to be closed as a result. Would you like us to repair now? Ok Ive clicked repair...nothing happens. Ive even called Microsoft and they say I have malware on my computer which is causing this. I ran Malwarebytes and found nothing. I ran Malwarebytes Anti Root-Kit and found nothing. Microsoft told me they could fix my computer for $150.00. Anyone have any ideas besides paying the $150.00? Thanks in advance. Link to post Share on other sites More sharing options...
David H. Lipman Posted November 4, 2014 ID:902644 Share Posted November 4, 2014 Do you have the Office 2013 installation disks ? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 4, 2014 Root Admin ID:902645 Share Posted November 4, 2014 Please read the following and post back the 3 requested logs. Diagnostic Logs Thank you Link to post Share on other sites More sharing options...
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