jaguar30

dllhost.exe *32 COM Surrogate is eating my CPU. Please Help!

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Welcome to the forum

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

Run FRST.exe/FRST64.exe and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

Then...........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Re-scan with FRST and Make sure the Addition Box is checked.

Post or attach the 2 logs FRST(64).txt and Addition.txt

MrC

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Please uninstall the Ask Toolbar from your Programs and Features if possible

========================================

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
Run FRST.exe/FRST64.exe and click Fix only once and wait
The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

======================================

Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Next.........

Please run a Threat Scan (Malwarebytes)
Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
Same for PUM (Potentially Unwanted Modifications)
Quarantine All that's found

MrC

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JRT attached.

 

I purchased Malwarebytes Premium yesterday and will run that next and see what gets quarantined.

 

Thanks!

John

JRT.txt

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OK, the reason to purchase MB Pro is for the "Realtime Protection".

The scans are the same in the Pro and Free versions.

MrC

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Ran scan with MB. Nothing was Quarantined/no malicious items detected. Computer seems to be fine now.  Thank you, MrC!

 

Please let me know if I'm good to go and if I need to do anything else (besides keeping MB running in background). 

 

Sending PayPal your way right now.

 

Thanks,

John

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Good.........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC

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Results of screen317's Security Check version 0.99.89

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 11

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

Windows Firewall Enabled!

Microsoft Security Essentials

(On Access scanning disabled!)

Error obtaining update status for antivirus!

`````````Anti-malware/Other Utilities Check:`````````

Java 7 Update 65

Java version out of Date!

Adobe Flash Player 15.0.0.152

Adobe Reader 10.1.2 Adobe Reader out of Date!

Google Chrome 38.0.2125.104

Google Chrome 38.0.2125.111

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbam.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

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Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


===========================

Java 7 Update 65 <-----please uninstall from your Programs and Features
Java version out of Date! <-------Download and install the latest version (Java™ 8 Update 25) from Here. Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

===========================


Adobe Reader 10.1.2 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

==========================

A little clean up to do....

Please Uninstall ComboFix: (------->if you used it<-------)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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