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Computer with several profiles & Malwarebytes doesn't work


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My anti-virus software didn't stop my computer from getting affected with the Smartshopping.com and DisccountaExteNsi, etc. malware.  I used Malwarebytes (free) and some other software to remove it which I am so thankful for.  However, later I discovered that Malwarebytes only worked on one of the profiles on my computer.  My wife and son have their own profiles and these remain infected but by the time I discovered it, the free period was over.  OK, if it works it is worth purchasing but if it only protects and cleans one profile, do I need to buy multiple copies and do this cleaning multiple times.  If so I can't say that I'd be interested in the software.  I have 5 computers including a tablet and two users and one guest (our son).  How do I go about fixing and cleaning the other profiles?  This malware is vicious and I need to get rid of it.


I am attaching the FRST text files but even this FRST64.exe did not work at first on our computer for some reason (see jpg).  Before I purchase I want to know a) if it will work and b) why it only cleans one profile and doesn't protect and clean the whole computer.


This Computer:  PC, 64 bit, Win 8.1, 3 profiles.






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  • 2 months later...
  • Root Admin

We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.

Thank you and sorry we missed your topic.

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