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Experiencing unclear problems

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My computer's been running slow for a week or two but I'd assumed it was just getting old (it's a laptop I've had about 4 years). I'd already started looking for new machines (which I don't necessarily have the money for right now) when yesterday, I woke up and got turned on the computer to no internet connection. We'd had a windstorm the night prior, but after inspecting all the physical connections and devices in use, I ruled out the windstorm as the culprit -- and subsequently realized I did in fact have an internet connection but what I can do with it is limited. Since then, I've begun noticing a number of other problems, and as of right now, these are the symptoms I'm looking at:


- I have an Internet connection in normal mode and some software can connect, but browsers cannot.
- Safe mode with networking allows me to connect to the internet via browser, but only after I turned off the "use a proxy" setting in Chrome. The same switch doesn't solve the problem outside of safe mode.
- System Restore has a 10 GB allowance and has always been running (it's usually my go-to miracle worker) but is telling me there are no restore points even though it's set up so that there certainly should be.
- Norton won't launch in any mode but I can't terminate the process in task manager.
- Can't install Ad-Aware in any mode.
- Malware scans (Spybot, Adwcleaner, Malwarebytes) not detecting anything aside from non-risk items. (Cleared what it they did find, anyway.)
- Malwarebytes not finding anything now, even with rootkit detection on.
- Spybot won't run on normal mode now (says snlBase150bpl is missing on launch -- actually was having this problem before and reinstalled Spybot somehow, but it's doing this again).
- Malwarebytes fixer tool ran and didn't seem to change anything.
- Scanned for memory problems with Windows via the F8 startup menu and detected nothing.
- The only thing that turned up anything suspicious was ESET, which I ran from IE in Safe mode. The results found five issues:
---HiddenStart (2)
---Toolbar Visicom (1)
---Bundled Toolbar Google D (2)
(All quarantined and deleted by ESET but one instance of Google D which it couldn't seem to fix.)

I've attached Farbar's FRST and Addition files as instructed.


I'd appreciate any help I could get. I've never had an issue this troublesome before.



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Hello pinkspider and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

I notice that you are using more than one antivirus program.

  • Norton Security Suite
  • Spybot - Search & Destroy
  • This is very dangerous, as multiple Antivirus programs can interfere with one another and actually allow more viruses to get through. It is important that only one antivirus program is running realtime protection. I recommend you to uninstall Spybot - Search & Destroy . Next, reboot your system.

    After reboot uninstall Ad-Aware Browsing Protection, also recommend you to uninstall Wise Registry Cleaner 8.03 .


    Step 2

    • Launch Malwarebytes' Anti-Malware
    • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
    • Go to Scanner tab and select Threat Scan, then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

    Step 3

    Download attached fixlist.txt file and save it to the Desktop.

    NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Run FRST/FRST64 and press the Fix button just once and wait.

    If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.

    When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

    In your next reply, post the following log files:

    • Malwarebytes' Anti-Malware log
    • fixlog log


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  • 2 months later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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