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Chrome Infection - Stuck at quickpcfixer.com

KPP

By KPP
in Resolved Malware Removal Logs

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LiquidTension

LiquidTension

Posted
Posted

Hello KPP, welcome to Malwarebytes' Malware Removal forum!
 
My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that. xsmile.png.pagespeed.ic.CwSpBGGvqN.png
 
General P2P/Piracy Notice: 
 

If you are using Peer to Peer (P2P) filesharing software such as uTorrent, BitTorrent or similar you must either fully uninstall or completely disable the programme(s) from running whilst receiving assistance at this forum. 
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked/keygen or similar software on the computer, please remove/uninstall the software now and read the policy on Piracy. Failure to do so will also result in your topic being closed.

 
======================================================
 
Please read through the points below to ensure this process moves as quickly and efficiently as possible.

  • Please read through my instructions thoroughly, and ensure you carry out each step in the order specified.
  • Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
  • Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation and providing the best set of instructions for you.
  • Please backup important file before proceeding with my instructions. Malware removal can be unpredictable.
  • If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before proceeding.
  • Topics are locked if no response is made after 4 days. Please inform me if you will require additional time to complete my instructions.
  • Ensure you are following this topic. Click xetYzdbu.png.pagespeed.ic.U7AjmRUewW.png at the top of the page. 
     

======================================================

 

When did you run ComboFix?

STEP 1
GfiJrQ9.png Malwarebytes Anti-Malware (MBAM)

  • Open Malwarebytes Anti-Malware and click Update Now.
  • Once updated, click the Settings tab, followed by Detection and Protection and tick Scan for rootkits.
  • Click the Scan tab, ensure Threat Scan is checked and click Scan Now.
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards. 
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • Click Copy to Clipboard and paste the log in your next reply. 
     

STEP 2
BY4dvz9.png AdwCleaner

  • Please download AdwCleaner and save the file to your Desktop.
  • Right-Click AdwCleaner.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Follow the prompts. 
  • Click Scan. 
  • Upon completion, click Report. A log (AdwCleaner[R0].txt) will open. Briefly check the log for anything you know to be legitimate. 
  • Ensure anything you know to be legitimate does not have a checkmark, and click Clean. 
  • Follow the prompts and allow your computer to reboot. 
  • After rebooting, a log (AdwCleaner[s0].txt) will open. Copy the contents of the log and paste in your next reply.

-- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.
 

STEP 3
E3feWj5.png Junkware Removal Tool (JRT)

  • Please download Junkware Removal Tool and save the file to your Desktop.
  • Note: If you unchecked any items in AdwCleaner, please backup the associated folders/files before running JRT.
  • Temporarily disable your anti-virus software. For instructions, please refer to the following link.
  • Right-Click JRT.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Follow the prompts and allow the scan to run uninterrupted. 
  • Upon completion, a log (JRT.txt) will open on your desktop.
  • Re-enable your anti-virus software.
  • Copy the contents of JRT.txt and paste in your next reply.
     

STEP 4
xlK5Hdb.png Farbar Recovery Scan Tool (FRST) Scan

  • Right-Click FRST64.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply. 
     

======================================================

STEP 5
pfNZP4A.png Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • When did you run ComboFix?
  • MBAM log
  • AdwCleaner[s0].txt
  • JRT.txt
  • FRST.txt
  • Addition.txt
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KPP

KPP

Posted
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Adam, :)

 

Thanks for replying.

 

Therefore, per your comment, ... I will continue to attach files in my posts.

 

BTW, I just learned the project I've been working on has extended through Oct. 31. So I may be slow in my replies.Typically, I am on the computer till 3 am CST.

 

Kate :lol:

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LiquidTension

LiquidTension

Posted
Posted

Thank you. 

Please do the following. 

 

STEP 1
xlK5Hdb.png Farbar Recovery Scan Tool (FRST) Script

  • (!) Navigate to C:\Users\Kate\Desktop\RON. Right-click FRST64.exe and click Cut. Navigate to your Desktop, right-click and click Paste.
  • Press the Windows Key pdKOQKY.png + r on your keyboard at the same time. Type Notepad and click OK.
  • Copy the entire contents of the codebox below and paste into the Notepad document.
    startSearchScopes: HKLM - DefaultScope value is missing.SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKLM - {407F979D-0F97-4D54-A5EA-999BC1F645F0} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDFSearchScopes: HKLM - {49155A49-D9FD-441C-9FA8-98BDD3BF462F} URL = http://www.ask.com/web?q={searchterms}&l=dis&o=ushplSearchScopes: HKLM-x32 - DefaultScope value is missing.SearchScopes: HKLM-x32 - {407F979D-0F97-4D54-A5EA-999BC1F645F0} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDFSearchScopes: HKCU - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKCU - {407F979D-0F97-4D54-A5EA-999BC1F645F0} URL = SearchScopes: HKCU - {8880A62A-540F-4A2F-ACB7-F68FA13E4C41} URL = SearchScopes: HKCU - {D1CF622B-3D46-4574-A398-7AAD2E4EDD33} URL = FF HKCU\...\Firefox\Extensions: [{D7ACFE9A-B4B0-45BB-B9D4-95808E0FD044}] - C:\Users\Kate\AppData\Local\{D7ACFE9A-B4B0-45BB-B9D4-95808E0FD044}AlternateDataStreams: C:\ProgramData\Temp:241F2B63Winsock: Catalog5 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"Winsock: Catalog5-x64 01 %SystemRoot%\System32\mswsock.dll [327168] (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"Folder: C:\Windows\IMECMD: ipconfig /flushdnsCMD: netsh winsock reset allCMD: netsh int ipv4 resetCMD: netsh int ipv6 resetEmptyTemp:end
  • Click File, Save As and type fixlist.txt as the File Name. 
  • Important: The file must be saved in the same location as FRST64.exe. 

NOTICE: This script is intended for use on this particular machine. Do not use this script on any other machine; doing so may cause damage to your Operating System.

  • Right-Click FRST64.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Click Fix.
  • A log (Fixlog.txt) will open on your desktop. Copy the contents of the log and paste in your next reply.
     

STEP 2
YARWD1t.png TDSSKiller Scan

  • Please download TDSSKiller and save the file to your Desktop.
  • Right-Click TDSSKiller.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Click Change parameters. Place a checkmark next to:
    • Loaded Modules
    • Detect TDLFS file system
    • Verify file digital signatures
  • Note: If you receive the following message: Extended Monitoring Driver is required, click Reboot now, and continue from here following the reboot.
  • ​Click Start Scan. Do not use the computer during the scan.
  • If objects are found, change the action to skip.
  • Click Continue and close the window.
  • A log will be created and saved to the root directory (usually C:\). Attach the log in your next reply.
     

======================================================
 
STEP 3
xpfNZP4A.png.pagespeed.ic.bp5cRl1pJg.jpg Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • Fixlog.txt
  • TDSSKiller log (attached)
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LiquidTension

LiquidTension

Posted
Posted

Looks good. 

How is your computer performing?

 

GzlsbnV.png ESET Online Scan
Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled.

  • Please download ESET Online Scan and save the file to your Desktop.
  • Temporarily disable your anti-virus software. For instructions, please refer to the following link.
  • Double-click esetsmartinstaller_enu.exe to run the programme. 
  • Agree to the EULA by placing a checkmark next to Yes, I accept the Terms of Use. Then click Start.
  • Agree to the Terms of Use once more and click Start. Allow components to download.
  • Place a checkmark next to Enable detection of potentially unwanted applications.
  • Click Hide advanced settings. Place a checkmark next to:
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Ensure Remove found threats is unchecked.
  • Click Start.
  • Wait for the scan to finish. Please be patient as this can take some time.
  • Upon completion, click esetListThreats.png. If no threats were found, skip the next two bullet points. 
  • Click esetExport.png and save the file to your Desktop, naming it something such as "MyEsetScan".
  • Push the Back button.
  • Place a checkmark next to xKN1w2nv.png.pagespeed.ic.JWqIaEgZi7.png and click SzOC1p0.png.pagespeed.ce.OWDP45O6oG.png.
  • Re-enable your anti-virus software.
  • Copy the contents of the log and paste in your next reply.
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KPP

KPP

Posted
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Posted

Adam,

 

The main problem from the outset has been the Chrome browser, which has been stuck at pcfixer.com. The issue was never how my pc was performing. The only way to know if the problem has been fixed is to launch Chrome. Shall I do this now?

 

Kate

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