Multiple Dllhost.exe*32 COM Surrogate

[DublinDog]

Please help.  For last several days when I start Windows 7, performance very sluggish.  When I look in task manager, I see multiple instances of dllhost.exe*32  description COM Surrogate.   These take up all of the memory.  From other searches, it sounds like this may be malware/virus.  I ran a Farbar recovery scan search and have attached the resulting txt files.  Any help you can offer is appreciated.

Addition.txt

FRST.txt

Shortcut.txt

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

Next,

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

• 
  

Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

Please download Junkware Removal Tool to your desktop.

• 
  

Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

 

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window

In the "Scan Type" window, select Quick Scan,

Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

 

1) Select the Windows key and R key together to open the "Run" function

2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

 

notepad c:\windows\debug\mrt.log

 

Let me see those logs in your next reply, also give an update on any remaining issues or concerns...

 

Kevin

 

 

 

 

 

Fixlist.txt

[DublinDog]

Kevin,

 

Thank you very much for your help.  I am in the process of running the fixlist step.  Just to confirm, about how long should this step take?  The Farbar Recovery Scan Tool has been on the "Fixing is in Progress.  Please wait..." step for about a half hour so far.

 

Best regards,

Jim

[kevinf80]

I`ve had a couple of threads responding the same way today, if a log has been produced you can open the task manager and stop FRST...

[DublinDog]

Thanks Kevin.  Attached is the fixlog that was generated (I had to use tax manager to stop FRST as you suggested).

Fixlog.txt

[DublinDog]

No issues were found by malwarebytes.  Below is the detailed log.  Moving on to the next step:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/25/2014
Scan Time: 10:30:30 AM
Logfile:
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.10.25.05
Rootkit Database: v2014.10.22.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Jim

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 335778
Time Elapsed: 22 min, 19 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[kevinf80]

Thanks for the update, we wait for the other logs. One point, did you re-boot after running FRST fix? it does say a re-boot is required in the log...

[DublinDog]

It did not prompt me to reboot (as it typically would if it found a problem).  I just rebooted now after running adwcleaner and received the following report:

 

# AdwCleaner v4.001 - Report created 25/10/2014 at 11:01:28
# DB v2014-10-23.2
# Updated 20/10/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Jim - HOME
# Running from : C:\Users\Jim\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Jim\AppData\LocalLow\HPAppData

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344


-\\ Mozilla Firefox v32.0.3 (x86 en-US)


*************************

AdwCleaner[R0].txt - [1498 octets] - [25/10/2014 10:56:25]
AdwCleaner[s0].txt - [1422 octets] - [25/10/2014 11:01:28]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1482 octets] ##########
 

[DublinDog]

Here is the log file from the next step (JRT):

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.3 (10.21.2014:1)
OS: Windows 7 Home Premium x64
Ran by Jim on Sat 10/25/2014 at 11:13:09.16
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CC2466F1-2796-437A-B695-DCBC78AD19BC}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{CC2466F1-2796-437A-B695-DCBC78AD19BC}



~~~ Files



~~~ Folders



~~~ FireFox

Successfully deleted the following from C:\Users\Jim\AppData\Roaming\mozilla\firefox\profiles\qb6d55sq.default\prefs.js

user_pref("browser.newtabpage.pinned", "[null,null,null,null,null,null,null,{\"url\":\"hxxp://espn.go.com/\",\"title\":\"ESPN: The Worldwide Leader In Sports\"}]");
Emptied folder: C:\Users\Jim\AppData\Roaming\mozilla\firefox\profiles\qb6d55sq.default\minidumps [190 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 10/25/2014 at 11:24:26.09
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

[DublinDog]

Here is the Microsoft log.  None of the programs found any issues:

 

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v4.22, July 2013
Started On Wed Jul 10 21:24:05 2013

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jul 10 21:26:41 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.3, August 2013 (build 5.3.9301.0)
Started On Thu Aug 15 07:51:35 2013


Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Thu Aug 15 07:54:22 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.4, September 2013 (build 5.4.9400.0)
Started On Thu Sep 12 06:47:00 2013

Engine: 1.1.9800.0
Signatures: 1.157.932.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Thu Sep 12 06:49:34 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.5, October 2013 (build 5.5.9502.0)
Started On Thu Oct 10 03:06:17 2013

Engine: 1.1.9901.0
Signatures: 1.159.530.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Thu Oct 10 03:09:20 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.6, November 2013 (build 5.6.9603.0)
Started On Thu Nov 14 07:05:02 2013

Engine: 1.1.10003.0
Signatures: 1.161.1618.0

Results Summary:
----------------
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Thu Nov 14 07:07:52 2013


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.7, December 2013 (build 5.7.9701.0)
Started On Mon Dec 16 03:01:05 2013

Engine: 1.1.10100.0
Signatures: 1.163.1013.0

Results Summary:
----------------
No infection found.

[kevinf80]

What is the current status of your system, any remaining issues or concerns?

[DublinDog]

None right now, it looks to be running clean.  Thank you so much for your help.

[DublinDog]

Any recommendations for keeping it (ensuring it stays) clean?

[kevinf80]

We need to clean up first:

 

Download "Delfix by Xplode" and save it to your desktop.

 

Or use the following if first link is down:

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

• 
  

    Activate UAC
    Remove disinfection tools
    Create registry backup
    Purge System Restore
    Reset system settings

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Part of the routine will be to create a registry back up with ERUNT,  the back up will be created here:

 

C:\Windows\ERUNT

 

When all is known to be well with your system you can delete that back up folder if you consider it as not needed...

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

 

Let me know if we are ok to close out...

 

Thank you,

 

Kevin...

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!