Removed my add-in

[budsalyer]

I have been running an add-in from Addintools called "Classic Menu for Office 2010" for several years. Have been running Anti-Malware during the same time. Never had any problem before.

 

Two days ago, Anti-Malware suddenly decided my add-in was a trojan of some kind and quarantined it. Tried to get it to restore the add-in, but no success. I am just a simple user and don't have much understanding of these things.

 

Does anyone have any idea what happened here and how I can prevent it from happening again? Hate to keep purchasing the add-in just to have it flushed down the drain.  AND, I can't live without the add-in.

 

Bud Salyer

 

 

[daledoc1]

Hello and :
 
Can you please do the following:

• Please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• Please also attach to your next reply the SCAN LOG in question, so that we can see what was detected/removed (instructions are below).

Thanks,
 -----------------------------------------------------

How to get scan logs:
(Export log to save as a txt file for posting in the forum when requested)

• MBAM may prompt to restart the computer after malware removal in order to complete the process -- allow it to do so.
• After the restart, once you are back to the desktop, open MBAM.
• Click on the HISTORY tab > APPLICATION LOGS.
• Double-click on the SCAN LOG which shows the date and time of the scan just performed (or the one you are asked to post).
• Click EXPORT.
• Click TEXT FILE (*.txt)
• In the "Save File" dialog box which appears, click on DESKTOP.
• In the FILE NAME box, type a name for your scan log.
• A message box named "File Saved" should appear, stating that "Your file has been successfully exported".
• Click OK.
• Attach the saved log to your next reply.