I bought premium but it crashes my computer

[honinghf]

I bought premium but it crashes my computer,

I posted 22 oktober, but I must make new topic as you asked.

today new crash and what I could receive was:

BCCode:    7a
  BCP1:    C0430720
  BCP2:    C0000185
  BCP3:    5F90D860
  BCP4:    860E4A9A
  OS Version:    6_0_6002
  Service Pack:    2_0
  Product:    768_1

 

hope you can help me out otherwise I paid for nothing but trouble.

 

regards,

francine honing

[daledoc1]

Hello and :

 

Let's start here, please:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[honinghf]

I did exactly as you instructed me to do but it crashed again. I send you the logs you asked for, I am very disappointed.

Addition_24-10-2014_21-04-46.txt

FRST_24-10-2014_21-04-47.txt

[honinghf]

this one is also the file you asked

CheckResults.txt

[daledoc1]

Hi:
 
Thanks for the logs.
Preliminary review shows that there is a lot going on with this computer (multiple anti-virus programs installed, evidence of possible malware infection, other errors, etc.).
 
The work needed to clean it up cannot be performed in this particular area of the forum.
So, for expert assistance, I suggest that you might want to please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the preliminary steps to expedite the process.

>>As you have already run FRST, you just need to start a NEW topic in the malware removal area of the forum -- please include the same 3 logs when you do.
A malware analyst will guide you through the cleanup and repair process.

Thanks,