An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 5. Access is denied

[okay_great]

Get this error when trying to install Anti-Malware version 2.0.3.1025 on Windows 7 home edition "An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 5. Access is denied." I had the previous version already installed and have had no problems installing the previous versions, but when I was asked to upgrade to the latest version, then I got this error. See the attached file for a screen shot.  I did open up a support ticket, but not sure how long it will take to get an answer.  I did try deleting the original folder and let the installer re-create it and same error.  I did go look inside the folder and did not find a mbam.exe file.  Any help is much appreciated.

[daledoc1]

Hello and welcome:

 

Please be sure you are logged in to Windows from an Admin-level account.  Then:

 

• Please carefully follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[okay_great]

Resolved it.  Bitdefender was blocking the install.

[daledoc1]

OK, great!

Thanks for letting us know.

 

Take care,