Malicious website blocked popping up continuously

[iratakaa]

I am continuously getting the malicious website blocked popup.

 

fffsee.com

 

C:\windows\syswow64\dllhost.exe

 

I have downloaded FRST and the files are attached,

 

Please help.

Addition.txt

FRST.txt

[LiquidTension]

Hello iratakaa, welcome to Malwarebytes' Malware Removal forum!

My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that. 

General P2P/Piracy Notice: 
 

If you are using Peer to Peer (P2P) filesharing software such as uTorrent, BitTorrent or similar you must either fully uninstall or completely disable the programme(s) from running whilst receiving assistance at this forum. 
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked/keygen or similar software on the computer, please remove/uninstall the software now and read the policy on Piracy. Failure to do so will also result in your topic being closed.

 
======================================================

Please read through the points below to ensure this process moves as quickly and efficiently as possible.

• Please read through my instructions thoroughly, and ensure you carry out each step in the order specified.
• Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
• Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation & providing the best set of instructions for you.
• Please backup important documents before proceeding with my instructions.
• If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before you run anything.
• Topics are locked if no response is made after 4 days. Please inform me if you will require additional time to complete my instructions.
• Ensure you are following this topic. Click  at the top of the page.

======================================================
 
Unfortunately, your computer is infected with a rootkit. As such, I must issue the following warning. Please let me know how you wish to proceed. 
 

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor, that allows attackers to remotely control your computer, download/execute files and steal critical system, financial and personal information.

Please disconnect your computer from the internet immediately. If your computer was used for online banking, has credit card information or other sensitive data,using a non-infected computer/device you should immediately change all account information (including those used for banking, email, eBay, paypal, online forums, etc). Consider these accounts already compromised.

Banking and credit card institutions should be notified of the possible security breach immediately. Please read the following for more information: How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Whilst the identified infection(s) can be removed, there is no way to guarantee that your computer will be trustworthy again. This is due to the nature of the infection, which allows the attacker complete control over the computer. Many experts in the security community believe that once infected with this type of malware, the best course of action is to reformat the hard drive and reinstall the Operating System. Please read the following articles for more information.

• When should I re-format? How should I reinstall?
• Help: I Got Hacked. Now What Do I Do?
• Where to draw the line? When to recommend a format and reinstall?

Please let me know how you wish to proceed, and if you have any questions.

[iratakaa]

Thank you for your quick response.

 

I would like you to try to fix this problem.

[LiquidTension]

OK. Please do the following. 
 
STEP 1
 ComboFix

• Note: Please read through these instructions before running ComboFix. 
• Please download ComboFix and save the file to your Desktop. << Important!
• Temporarily disable your anti-virus software. For instructions, please refer to the following link.
• Right-Click ComboFix.exe and select  Run as administrator to run the programme.
• Follow the prompts. 
   
• Allow ComboFix to complete it's removal routine (please refer to Important Notes:).
• Upon completion, a log (ComboFix.txt) will be created in the root directory (C:\). Copy the contents of the log and paste in your next reply.
• Re-enable your anti-virus software.
   

Important Notes:

• Do NOT mouse click ComboFix's window whilst it is running. This may cause the programme to stall.
• Do NOT use your computer whilst ComboFix is running.
• Your Desktop/taskbar may disappear whilst ComboFix is running; this is normal.
   
• If you get the message Illegal operation attempted on registry key that has been marked for deletion please reboot your computer.
• ComboFix will disconnect your machine from the Internet as soon as it starts.
• Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
• If you are unable to access the Internet after running ComboFix, please reboot your computer. 
   

STEP 2
 TDSSKiller Scan

• Please download TDSSKiller and save the file to your Desktop.
• Right-Click TDSSKiller.exe and select  Run as administrator to run the programme.
• Click Change parameters. Place a checkmark next to:
  • Loaded Modules
  • Detect TDLFS file system
  • Verify file digital signatures
• Note: If you receive the following message: Extended Monitoring Driver is required, click Reboot now, and continue from here following the reboot.
• ​Click Start Scan. Do not use the computer during the scan.
• If objects are found, change the action to skip.
• Click Continue and close the window.
• A log will be created and saved to the root directory (usually C:\). Attach the log in your next reply.
   

======================================================

STEP 3
 Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• ComboFix.txt
• TDSSKiller log (attached)

[iratakaa]

Hello Adam.

 

My name is Ed.

 

Thanks again for your help.

 

Attached are the two files you requested.

 

Sorry about the time to respond. The Combofix required me to shut down some other services - MSE and Microsoft Antimalware

 

I restored both these services and my AVG after performing Combo Fix.

ComboFix.txt

TDSSKiller.3.0.0.40_19.10.2014_10.24.51_log.txt

[LiquidTension]

Hello Ed, 

 

Please consider the following warnings, and proceed with the instructions below.

 

Multiple Anti-Virus Software Warning
 
------------------------------
 
It is inadvisable to have more than one Anti-Virus installed on your computer at the same time. Doing so may:

• Cause conflicts, negatively impacting the effectiveness of each Anti-Virus installed. 
• Trigger false-positives.
• Trigger false-negatives, where neither programme detects malware. 
• Cause system instability/performance issues. Your system may lock up or slow down due to both software attempting to access the same file at the same time. 

Please remove all but one Anti-Virus from your computer.

• Press the Windows Key  + r on your keyboard at the same time.
• Type appwiz.cpl and click OK.
• Search for and uninstall all but one of the programmes listed below by right-clicking and clicking Uninstall.
  • Microsoft Security Essentials
  • AVG Internet Security 2014
• ​Follow the prompts, and reboot your computer once uninstalled. 

 

Spybot S&D No Longer Recommended

------------------------------

MVPS.org is no longer recommending Spybot S&D due to poor testing results (scroll down and read under Freeware Antispyware Products).

I would strongly advise uninstalling Spybot S&D. The presence of this programme can make the cleaning of your computer more difficult. You can uninstall the programme by:

• Press the Windows Key  + r on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for Spybot, right-click the entry and click Uninstall.

Please inform me of your decision.

 
 
STEP 1
 AdwCleaner

• Please download AdwCleaner and save the file to your Desktop.
• Right-Click AdwCleaner.exe and select  Run as administrator to run the programme.
• Follow the prompts. 
• Click Scan. 
• Upon completion, click Report. A log (AdwCleaner[R0].txt) will open. Briefly check the log for anything you know to be legitimate. 
• Ensure anything you know to be legitimate does not have a checkmark, and click Clean. 
• Follow the prompts and allow your computer to reboot. 
• After rebooting, a log (AdwCleaner[s0].txt) will open. Copy the contents of the log and paste in your next reply.

-- File and registry key backups are made for anything removed using this tool. Should a legitimate entry be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the entry. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.
 

STEP 2
 Junkware Removal Tool (JRT)

• Please download Junkware Removal Tool and save the file to your Desktop.
• Note: If you unchecked any items in AdwCleaner, please backup the associated folders/files before running JRT.
• Temporarily disable your anti-virus software. For instructions, please refer to the following link.
• Right-Click JRT.exe and select  Run as administrator to run the programme.
• Follow the prompts and allow the scan to run uninterrupted. 
• Upon completion, a log (JRT.txt) will open on your desktop.
• Re-enable your anti-virus software.
• Copy the contents of JRT.txt and paste in your next reply.
   

STEP 3
 Farbar Recovery Scan Tool (FRST) Scan

• Right-Click FRST64.exe and select  Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply. 
   

======================================================

STEP 4
 Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• Did you uninstall one Anti-Virus?
• Did you uninstall Spybot?
• AdwCleaner[s0].txt
• JRT.txt
• FRST.txt
• Addition.txt

[iratakaa]

I uninstalled Microsoft Security Essentials leaving my AVG as my antivirus.

 

I uninstalled Spybot

 

The four files you requested are attached.

 

Addition.txt

AdwCleanerS0.txt

FRST.txt

JRT.txt

[LiquidTension]

Hello, 
 
Do you recognise this file? C:\Users\Ed Jones\Downloads\20369762_8cbe0668731f68f2544e18d9cab8c624ec87b2dd.cab
If not, delete the file. 
 
Please consider the following warning. 
 

Registry Cleaner Warning
 
------------------------------
 
I see you have registry cleaner software (AVG PC TuneUp & PC Matic) installed on your computer. Registry cleaners and optimization tools that claim to speed up your computer should be avoided, and are potentially dangerous. By running a registry cleaner you are risk rendering your machine unbootable. There is no statistical evidence to back claims that cleaning the registry will improve performance. Advertisements to do so are borderline scams intended to goad users into using an unnecessary and potential dangerous product.

• Some registry cleaners employ aggressive cleaning routines that may cause substantial damage to your system, and could render your machine unbootable.
• Not all registry cleaners backup the registry. When modifying the registry, one should always create a backup.
• The usefulness of cleaning one's registry is disputable; there is no statistical evidence to support the claim that cleaning the registry will improve system performance. 

Please refer to the following article on why you should not use registry cleaner software. I suggest reading why Microsoft does not support the use of registry cleaners as well.

 
Please provide an update on your computer after completing the steps below. Are there any outstanding issues?
 
STEP 1
 Revo Uninstaller

• Please download and install Revo Uninstaller Free.
• Double-click Revo Uninstaller to run the programme. 
• From the list of programmes, locate the following, or anything similar and carry out the steps below one at a time.
  • AVG PC TuneUp 2014
  • PC Matic 1.1.0.51 << this is paid software, so you may wish to keep installed. Your choice. 
  • PC Pitstop Info Center 1.0.0.18 << this is paid software, so you may wish to keep installed. Your choice. 
• ​Double-click the programme. 
• When prompted if you want to uninstall click Yes.
• Ensure the Moderate option is selected and click Next.
• The programme uninstaller will run. If prompted again click Yes.
• Work your way through the uninstaller, ensuring you read each page thoroughly.
• Note: Ensure you decline offers of additional software if applicable. 
• Once the built-in uninstaller is finished click Next.
• Once the programme has searched for leftovers click Next.
• Check items in bold only in the list and click Delete. You may have to expand folders by clicking the "+" mark.
• When prompted click Yes, followed by Next.
• Click Select all, followed by Delete.
• When prompted click Yes, followed by Next.
• Once done click Finish.
   

STEP 2
 Farbar Recovery Scan Tool (FRST) Script

• Press the Windows Key  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the entire contents of the codebox below and paste into the Notepad document.
  

  startHKLM-x32\...\Run: [] => [X]CMD: ipconfig /flushdnsCMD: netsh winsock reset allCMD: netsh int ipv4 resetCMD: netsh int ipv6 resetCMD: bitsadmin /reset /allusersEmptyTemp:end

• Click File, Save As and type fixlist.txt as the File Name. 
• Important: The file must be saved in the same location as FRST64.exe. 

NOTICE: This script is intended for use on this particular machine. Do not use this script on any other machine; doing so may cause damage to your Operating System.

• Right-Click FRST64.exe and select  Run as administrator to run the programme.
• Click Fix.
• A log (Fixlog.txt) will open on your desktop. Copy the contents of the log and paste in your next reply.
   

======================================================
 
STEP 3
 Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• Did the programmes uninstall OK?
• Fixlog.txt
• Update on computer

[iratakaa]

I deleted the file from my downloads.

 

The programs uninstalled properly.

 

The fixlog.txt is attached.

 

My computer is no longer giving the multiple block messages.

 

Thank you, Adam.

Fixlog.txt

[LiquidTension]

Hi Ed, 

 

Lets check for remnants, and confirm your machine appears free of malware. 

 

STEP 1
 Malwarebytes Anti-Malware (MBAM)

• Open Malwarebytes Anti-Malware and click Update Now.
• Once updated, click the Settings tab, followed by Detection and Protection and tick Scan for rootkits.
• Click the Scan tab, ensure Threat Scan is checked and click Scan Now.
• Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards. 
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• Click Copy to Clipboard and paste the log in your next reply. 
   

STEP 2
 ESET Online Scan
Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled.

• Please download ESET Online Scan and save the file to your Desktop.
• Temporarily disable your anti-virus software. For instructions, please refer to the following link.
• Double-click esetsmartinstaller_enu.exe to run the programme. 
• Agree to the EULA by placing a checkmark next to Yes, I accept the Terms of Use. Then click Start.
• Agree to the Terms of Use once more and click Start. Allow components to download.
• Place a checkmark next to Enable detection of potentially unwanted applications.
• Click Hide advanced settings. Place a checkmark next to:
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• Ensure Remove found threats is unchecked.
• Click Start.
• Wait for the scan to finish. Please be patient as this can take some time.
• Upon completion, click . If no threats were found, skip the next two bullet points. 
• Click  and save the file to your Desktop, naming it something unique such as MyEsetScan.
• Push the Back button.
• Place a checkmark next to  and click .
• Re-enable your anti-virus software.
• Copy the contents of the log and paste in your next reply.
   

======================================================
 
STEP 3

 Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• MBAM Scan log
• ESET Online Scan log

[iratakaa]

Please find attached the two files you requested.

eset found.txt

mab scan log.txt

[LiquidTension]

Those logs look great. 

How is your computer performing? Are there any outstanding issues?

 

STEP 1

 Security Check

• Please download SecurityCheck and save the file to your Desktop.
• Double-click SecurityCheck.exe and follow the onscreen instructions inside the black box.
• A log (checkup.txt) will automatically open on your Desktop.
• Copy the contents of the log and paste in your next reply.
   

======================================================
 
STEP 2
 Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• checkup.txt
• How is your computer performing? Are there any outstanding issues?

[iratakaa]

The computer is running properly and seems to have no further issues.

 

Thank you, Adam. I was really concerned about this problem on my computer.

 

Your instructions were thorough and easy to follow. I hope I was clear and helpful in my responses.

 

As you requested, the copy and paste of the checkup file follows.

 

Hmm, I don't seem to be able to or don't know how to paste in the forum. The file is attached.

 

checkup.txt

[LiquidTension]

Hi Ed,  

 

Thank you, Adam. I was really concerned about this problem on my computer.

You are more than welcome. 
 

Your instructions were thorough and easy to follow. I hope I was clear and helpful in my responses.

You've been a pleasure to work with.
 
----------
 
Do you have a Solid State Drive (SSD)? If not, please defrag your Hard Drive. Instructions here.

 

----------
 
Now for the good news!
 
All Clean!
Congratulations, your computer appears clean! 
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. The steps below will remove the tools we have used, and reset any settings changed. I have also provided a list of resources and tools that you may find useful. 
 
My help will always be free. But if you are happy with the help provided, and would like to support my fight against malware and/or buy me a beer, please consider a donation. 
 
STEP 1
 ComboFix Uninstall

• Press the Windows Key + r on your keyboard at the same time. Type the following text into the Run box:
  

  ComboFix /Uninstall

• Click OK.
• Note: It may appear as if Combofix is installing. This is not the case; the programme is uninstalling. Please do not interrupt the process.
   

STEP 2
 DelFix

• Please download DelFix and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
  • Activate UAC
  • Remove disinfection tools
  • Create registry backup
  • Purge system restore
  • Reset system settings
• Click the Run button.

-- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).
 
======================================================
 
I have compiled below a list of resources you may find useful. The articles document information on computer security, common infection vectors and how you can stay safe on the Internet.

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP
   

The following programmes come highly recommended in the security community.

•  AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
•  Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
•  Malwarebytes Anti-Malware Premium (MBAM) incorporates real-time protection and is designed to run alongside your Anti-Virus. 
•  NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
•  Sandboxie isolates programmes of your choice, preventing files from writing to your HDD unless you approve the file. 
•  Secuina PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
•  SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
•  Web of Trust (WOT) is a browser add-on designed to alert the user before interacting with a potentially malicious website. 

-- Please feel free to ask if you have any questions or concerns on computer security or the programmes above.
 
======================================================
 
Please confirm you have no outstanding issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread. 
 
Thank you for using Malwarebytes.
 
Safe Surfing. 
Adam (LiquidTension).

[iratakaa]

Thanks once again, Adam.

 

I have no further issues that I know.

 

 

[LiquidTension]

OK, Ed. 

I will mark this topic for closure. 

 

All the best, 

Adam. 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!