Error code 6 and infection

[sharyn]

Hello,

 

I am also having problems with the error code  6. I have followed you instructions for the 3 log info.

I am not sure if you are who I am supposed to get the files to, but i have attached them to this mailing

 

I folowed the instructions that the support department gave me in doing a clean uninstall, and reinstalling my malwarebytes premium. Then as soon as I run a scan and it goes through the heuristic scan it does not complete and i get an error code:6

 

what can I do to fix this problem?

I keep trying to get ahold of support the las message they sent was.....Ayush U., Oct 16 07:32 AM:

This request was closed and merged into request #572415 "Other : fail after update".

what does this mean? Who do i contact?

can you please help me?

Addition.txt

CheckResults.txt

FRST.txt

[Firefox]

@sharyn

Hello and Welcome to Malwarebytes

Its always good to start your own topic as not everyone's computer is the same...

Your logs show signs of being infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

[sharyn]

I want to say thank you to malware support!!!!!

 

You guys have help me get a handle on the problem and the error codes have stopped. Again...thank you so much for the help and direction!

 

thank you,

Sharyn

[Firefox]

Glad we could help...