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Please help...PC completely infected


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I'm positive that my PC is infected by several virus/malware. Started with PC becoming slow at times and I ignored thinking it might be some usual windows/pc issues. Then few days later it started to freeze when opening google chrome. I scanned using bitdefender and found threats(something by the name 'tribalfusion' and a few others) which were removed. But the problems still persisted and pc was getting slower and slower, and I started suspecting a virus attack. Then it became sure when computer started behaving very weird - icons and shortcuts I didn't create found on the desktop, unable to run windows security, automatically changing the system time etc. I searched online and found a guide which suggested a comprehensive fix. The first step was running Kaspersky TDSSKiller which the virus prevented (crashed every time). Then I rebooted in safe mode and ran it again(without checking 'loaded modules') and this time it was running. This was followed by a series of antimalware programs(all running in safe mode) like malwarebytes antimalware, hitman pro, rogue killer etc. none of which found any potential threats. The condition of the system is the same and not yet fixed, and in the task manager I can see processes by the name 'dllhost.exe, ctfmon.exe, runtimebroker.exe' etc and several instances of svchost.exe which I'm sure are viruses. Please help me out as I prefer fixing the issue over reinstalling the OS which will be a big hassle for me. Thank you.

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Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

  • Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.

 

 

 

Scan with FRST (Recovery Environment)


To run FRST on Vista and Windows7:



Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.



To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.



On the System Recovery Options menu you will get the following options:

  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt



  • In the command window:
  • type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  • Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.


It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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  • 1 month later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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