Jump to content

database missing or corrupt, protection disabled


Recommended Posts

this morning three different computers all had splash screen saying database missing or corrupt needs to download new database, also said in seperate splash screen protection disabled ? there has to be a program problem why this keeps happening, this same issue has come up numerous times over the past few weeks, I am using Windows 7 64 bit.

Link to post
Share on other sites

Hello lugnut:

Please follow the steps in the pinned procedure below:

 

Malicious Website Protection disabled

 

Please advise your results in a reply to this thread. Thank you.

I did everything you said in above message including reinstalling program but this issue keeps coming back, please check the program on your side for a solution because users can't spend hours trying to fix a problem that keeps coming back, please repond thanks, and when is scheduled scan date on dash board getting fixed this has been wrong since new program many weeks ago.

Link to post
Share on other sites

I think I know what happened, there was a program update from 2.02 to 2.03 and I think when it tried to update this morning it failed and that's what caused the database issue, I manually updated to version 2.03 and now will watch to see if problem reapears.

Link to post
Share on other sites

  • Root Admin

I'm sorry but if the posted fix is not correcting your issue and you have downloaded the latest version of the program and reinstalled then there is something else wrong as a reinstall replaces the known bad file. As such please open your own new topic and ask for help and we will assist you one-on-one. any other posts not from lugnut in this topic will be deleted.

 

 

Please see the following link which will help to resolve this issue.

Malicious Website Protection disabled

 

Thank you

 

 

 

@lugnut

 

Please read the following and post back the 3 requested logs.
 
Diagnostic Logs
 
Thank you
 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.