Malware Problem Undetected by Malware Bytes

[Snes]

Hello MalwareBytes Forums,

 

Yesterday I got home from eating dinner with my wife and booted up my Windows 8.1 computer.  Much to my dismay there was something terribly wrong and I got a ton of errors consisting of information similar to "Bad Image Error C://Windows/System32/(etcetcetc) is either not designed to run on windows or it contains an error..." and some of my most used programs (Chrome, Music Bee, the Startup Menu) either would not load entirely or could only load in bits and pieces.  I had Windows Defender running and I did I a scan and found nothing wrong.  I downloaded MalwareBytes and did a scan and while some malware was detected the problem persisted after I quarentined them.

 

I tried to run a sfc /scannow on my system32 but it consistently gets to 23% done and tells me it cannot continue.

 

I downloaded Farbar Recovery Tool and scanned with it, I will attach the results below.  I did have utorrent on my computer prior to this, I tried to uninstall the program but it does not appear on my program list and when I try to run it via the search bar I get the error "cannot find this app".  I am sorry if this program is present in any of the data, it is certainly not running anything on my computer right now, but I cannot find a way to uninstall something that isn't there.

 

Thank you in advance,

Snes

FRST.txt

Addition.txt

[MrCharlie]

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

1. Please run a Threat Scan with Malwarebytes

Start Malwarebytes 2.0..........

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log (save the log as a .txt file not .xml)

Then......

2. Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button and post the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[Snes]

I tried to run Malwarebytes but even though it showed up in my notifications bar I could not get it to run.  I also tried to run chameleon as a catalyst(which worked before) and that continually ran into errors as well, though I did not try every chameleon available(I'm in Asia so my time zone is kinda off from you guys I think).  Any ways you think I should try to get the program to run (currently when I try to run it it acts as many of my other programs and looks like it will run but then gets stopped along the way)?

 

Attached below are the results of the rogue killer scan.  I have tried to create a new system restore point but system restore seems to be down, (Lenovo OneKey).  Most of my important files are already backed up on my wife's computer but later today I'll back the rest of the important stuff up on a flash drive that I'll borrow from a friend(I just currently don't have an External Hard Drive or flash drive, as I'm in Asia)

 

Thank you for your help,

Snes

RKreport_SCN_10152014_091233.log

[MrCharlie]

Make sure you have created a restore point and.....
Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.
  
  Close the tool out when it's done....we'll use it later.
  
  =====================================
  
  For Malwarebytes:
  
  Do a clean re-install of Malwarebytes:
  https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/ <---clean re-install
  
  ==================================
  
  Please uninstall this from your Programs and Features:
  LenovoBrowserGuard
  
  ===============================
  
  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
  Run FRST.exe/FRST64.exe and click Fix only once and wait
  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.
  
  ===============================
  
  Please download AdwCleaner from HERE or HERE to your desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................
  
  Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........
  
  Please run a Threat Scan (Malwarebytes)
  Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
  Same for PUM (Potentially Unwanted Modifications)
  Quarantine All that's found
  
  MrC
  
  
  
   

[Snes]

So I ran all of your instructions, attached below are the findings.  When I create a new folder I run into all kinds of problems, I do not know why.  Malwarebytes scan found nothing wrong.  I have uninstalled BrowserGuard.  I did not do a clean uninstall/install of Malwarebytes because it started working again, let me know if this is a problem.

 

Thanks a bundle,

Snes

 

# AdwCleaner v4.000 - Report created 15/10/2014 at 22:16:55
# DB v2014-10-15.7
# Updated 12/10/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : Erik - CRANBERRY
# Running from : C:\Users\Erik\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Erik\AppData\Roaming\FirefoxToolbar
Folder Deleted : C:\ProgramData\Pokki
[!] Folder Deleted : C:\Users\Erik\AppData\Local\Pokki
Folder Deleted : C:\Users\Public\Pokki
Folder Deleted : C:\Program Files (x86)\Settings Manager
File Deleted : C:\Users\Erik\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage
File Deleted : C:\Users\Erik\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Classes\pokki
Key Deleted : HKCU\Software\Pokki
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\SOFTWARE\SearchProtect
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17278


-\\ Mozilla Firefox v32.0.3 (x86 en-US)


-\\ Google Chrome v37.0.2062.124


*************************

AdwCleaner[R0].txt - [1567 octets] - [15/10/2014 22:15:43]
AdwCleaner[s0].txt - [1428 octets] - [15/10/2014 22:16:55]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1488 octets] ##########
 

JRT.txt

AdwCleanerS0.txt

Fixlog.txt

[MrCharlie]

Make sure it's Malwarebytes version: 2.0.3.1025

MrC

[Snes]

It is version Malwarebytes Anti-Malware 2.0.2.1012.  Is this a problem?  Should I uninstall/reinstall or is there a way to update it without doing this?

[MrCharlie]

You can install it right over the top of the version you have now.

Just click on the the box underneath the words "Malware Removal Export"

in this post and you can download it.

Let me know.....MrC

[Snes]

Alright the scan completed, no malicious items were detected.

[MrCharlie]

OK, run another scan with RogueKiller and post the new log.

Re-scan with FRST and Make sure the Addition Box is checked.

Post or attach the 2 logs FRST(64).txt and Addition.txt

MrC

[Snes]

Here you go, I did not have addition.txt clicked before this.  Sorry.

Rogue Killer Scan 2.txt

FRST.txt

Addition.txt

[MrCharlie]

Looks OK, How is it????

 

MrC

[Snes]

Most to all of my problems still persist.  Chrome, Music Bee, Start Menu, and some folders aren't working.  Either the error "This App Can't run on your PC" appears (chrome) or "The drive or network that shortcut "startmenu" refers to is unavailable.  I'm currently reinstalling Chrome to see if that helps.  Upon the worse errors, a folder on my desktop will not open as it has been "corrupted and unreadable."  Chrome just got reinstalled and no images are loading in the program (every webpage looks is just text), BUT I just realized that I didn't uninstall it first, so that could be the problem?

 

Overall the system is functioning fine, but misc. programs are not responding correctly.  Was I supposed to hit "delete" on that last RogueKiller scan, you didn't say to so I didn't.

[MrCharlie]

I don't think your problems are malware related but..........

Please run a free online scan with the ESET Online Scanner (it may take a while to run)

Note: You will need to use Internet Explorer for this scan.

First please Disable any Antivirus you have active, as shown in This Topic

Note: Don't forget to re-enable it after the scan.

http://www.eset.eu/online-scanner

Tick the box next to YES, I accept the Terms of Use.

Click Start

When asked, allow the ActiveX control to install

Click Start

Make sure that the options Remove found threats is unchecked and the option Scan unsafe applications is checked

Click Advanced settings and select the following:

Click Start

Wait for the scan to finish

If threats were found:

Click on "list of threats found"

Click on "export to text file" and save it as ESET SCAN and save to the desktop

Click on back

Put a checkmark in "Uninstall application on close"

Click on finish

Post back the log.....MrC

[Snes]

That scan gets continually stopped in the early phases (after the terms and agreements).  I think you're right, my problem isn't malware related, but rather something happened on my hard drive that corrupted a ton of files.  I thought it was malware because similar errors were fixed by malware detection like RougeFix when I looked them up online.  It makes sense that my most used applications (and thus the ones that were probably open when/if my computer crashed) are the only ones affected.

 

Any ideas on how to fix this?  sfc /scannow, and trying to to maintenance repairs did not work, generally getting stopped at some percentage mark and then getting stuck.

[MrCharlie]

Run chkdsk from a command prompt:
http://www.tekrevue.com/tip/how-to-scan-fix-hard-drives-with-chkdsk-in-windows-8/

 

MrC

[Snes]

I ran it and it crashed/froze my computer multiple times (reaching the 10% mark then just sitting there for hours).  Yesterday (prior to the chkdsk run) the sound stopped working entirely (not a hardware related problem) despite no problems before.  I ran a registry cleaner and now Google Chrome is working just fine, but still having a ton of other problems.  I've tried sfc /scannow and dism but they continually come back with errors.

[MrCharlie]

Run in with this command: chkdsk C:

It won't fix anything but give a report.

MrC

[Snes]

Strangely it found "no problems." The sound game back today after I did another registry clean with Wise Registry Cleaner.

[MrCharlie]

So you're good now????

MrC

[Snes]

I mean kind of.  MusicBee and the StartMenu still do not work, I tried to run a video game today and got a Bad Image Error(I believe it was Games for Windows Live related).  I don't think the problems are malware related but I don't really know what I can do.  Something is corrupted deep down in the computer and I think maybe the only solution is a refresh? 

[MrCharlie]

Yes, that's the quickest solution sometimes.

As you said, it's not malware related.

MrC

[Snes]

Thank you so much for your help, even if my problems weren't malware related you were still very courteous and helpful.

 

Thank you,

Snes

[AdvancedSetup]

Glad we could help.

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