jojomart Posted October 14, 2014 ID:889362 Share Posted October 14, 2014 I just noticed that Malicious Website Protection is disabled since the update was done today - I've changed it by clicking the radio button to Enabled however, it is still showing on the Dashboard as Malicious Website Protection Disabled. Also, the green Fix It button does absolutely nothing. What the heck happened?? Is this being worked on? I'm a lifetime premium member. I'm attaching an image of the dashboard. Thank youJoanne Link to post Share on other sites More sharing options...
gonzo Posted October 14, 2014 ID:889363 Share Posted October 14, 2014 We're looking into it. Sorry for the inconvenience. Please bear with us until we get it resolved. Link to post Share on other sites More sharing options...
jojomart Posted October 14, 2014 Author ID:889566 Share Posted October 14, 2014 Oh great, just tried to run a scan, and that doesn't even work! grrrrrrrrrrrrr This is making me mad! Link to post Share on other sites More sharing options...
mbw62 Posted October 14, 2014 ID:889584 Share Posted October 14, 2014 Yep, I hope they fix it... The [Fix Now] button doesn't work and the below is what I get at [scan Now] and updating databases. (MBAM crashing)= = Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889592 Share Posted October 14, 2014 Manually update your Database, it should download and install v2014.10.14.05. After that, shutdown Malwarebytes, and start it back up, that should reenable Malicious Website Protection. Link to post Share on other sites More sharing options...
EricMelwig Posted October 14, 2014 ID:889599 Share Posted October 14, 2014 Hello have the same problem.After an update, the real-time protection for websites protection can no longer enable.Or after activation it turns itself back to disabled. Is there already worked on a fix? Link to post Share on other sites More sharing options...
EricMelwig Posted October 14, 2014 ID:889604 Share Posted October 14, 2014 Manually update your Database, it should download and install v2014.10.14.05. After that, shutdown Malwarebytes, and start it back up, that should reenable Malicious Website Protection. Hello Sorry I disagree.But I've got exactly the version via update and see my post so not answering the protection Web pages to enable Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889605 Share Posted October 14, 2014 Hello Sorry I disagree.But I've got exactly the version via update and see my post so not answering the protection Web pages to enable Did you try doing that, and it failed to work for you? Link to post Share on other sites More sharing options...
mbw62 Posted October 14, 2014 ID:889614 Share Posted October 14, 2014 Clicked on the update now button.Then ExitThen Relaunched It is okay with me now .. == Link to post Share on other sites More sharing options...
EricMelwig Posted October 14, 2014 ID:889617 Share Posted October 14, 2014 Did you try doing that, and it failed to work for you? Yes as you can see in my picture just posted it has an update made exactly on the version and the websites protection is not running after reboot and will not start even manually. Link to post Share on other sites More sharing options...
mbw62 Posted October 14, 2014 ID:889620 Share Posted October 14, 2014 Manually update your Database, it should download and install v2014.10.14.05. After that, shutdown Malwarebytes, and start it back up, that should reenable Malicious Website Protection. THANKS for the tip! Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889623 Share Posted October 14, 2014 Yes as you can see in my picture just posted it has an update made exactly on the version and the websites protection is not running after reboot and will not start even manually. Try it again, only this time don't reboot. Just exit from MWB, and then restart it, and see what happens. Link to post Share on other sites More sharing options...
EricMelwig Posted October 14, 2014 ID:889624 Share Posted October 14, 2014 SO now have again made a fix is now again a new version Now has the version number v2014.10.14.06 But as you can see on the image and thus is not the websites real-time protection.He can not even manually start again Link to post Share on other sites More sharing options...
Mayidunk Posted October 14, 2014 ID:889625 Share Posted October 14, 2014 Keep plugging away! The procedure I laid out for you seems to be working for others still using ver. 2.0.2, including myself. However, if you've updated to ver. 2.0.3, then my method may not work. Good luck! Link to post Share on other sites More sharing options...
DiscoveredJoys Posted October 14, 2014 ID:889640 Share Posted October 14, 2014 I'm on Malwarebytes Premium 2.0.3.1025 and hit the same problem. I updated manually to database 2014.10.14.07 and this seems to have fixed the problem. Link to post Share on other sites More sharing options...
EricMelwig Posted October 14, 2014 ID:889651 Share Posted October 14, 2014 I have the database 2014.10.14.07 and my protection isn't real time remains Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 14, 2014 Root Admin ID:889697 Share Posted October 14, 2014 Please see the following link which will help to resolve this issue. Malicious Website Protection disabled Thank you Link to post Share on other sites More sharing options...
jojomart Posted October 14, 2014 Author ID:889904 Share Posted October 14, 2014 Thank God! Doing the update today, it worked. Though when I tried to update last night, it said there were no updates available - so they must have done something overnight to fix it. Joanne Link to post Share on other sites More sharing options...
silkphoenix Posted October 14, 2014 ID:889914 Share Posted October 14, 2014 Hello Ron Lewis, I have Malwarebytes Premium 2.0.3.1025 and Database version v2014.10.14.09. Everything is updated and I have checked the ENBLED button, then EXIT, then RESTART. However, the Malicious Website Protection disabled itself AUTOMATICALLY! I have tried that several times, the same result. I don't think the link you posted will help this issue as I think it's the updates that are causing the problem. It has happened in the last two Malwarebytes updates, last time, it was the Malware Protection being disabled by itself, this time, it's the Malicious Website Protection. Please fix this issue immediately as the protections are one of the main reasons I (I am sure many other users too) use Malwarebytes. Thank you. Link to post Share on other sites More sharing options...
1PW Posted October 14, 2014 ID:889932 Share Posted October 14, 2014 Hello silkphoenix: Ron Lewis is temporarily unavailable. Please go directly to step #5 of this procedure: Malicious Website Protection disabled. Please advise your results in a reply. Thank you. Link to post Share on other sites More sharing options...
silkphoenix Posted October 14, 2014 ID:889935 Share Posted October 14, 2014 Hello Spam Hunters, Thank you for your response. As I mentioned, I don't think there's anything wrong with my (or many other users) Malwarebytes. Obviously, something in the latest update(s) causing the problem since suddenly, so many users have experienced the same problem all at once (yesterday and today). Your link will only, in my opinion, wasting time to uninstall and reinstall. After several attempts, trying to update over and over, trying to do scans and reported failed. Finally, the Malcious Website Protection magically worked again. I don't know why and what did happen. But just glad it worked. As I mentioned in my previous post, there have been issues like this kind during the last two updates. Link to post Share on other sites More sharing options...
reidman Posted October 14, 2014 ID:889944 Share Posted October 14, 2014 Non of these worked for me, Windows 8.1 when I tried to re-enable the program got a blank desktop had to Ctrl Alt Delete to get desktop back. Restart same issue.Great update guys you borked your own program. Link to post Share on other sites More sharing options...
Gmernwby Posted October 14, 2014 ID:889950 Share Posted October 14, 2014 Same issues as everyone else. But using the link on the pinned topic to re install worked for me. Link to post Share on other sites More sharing options...
DComeaux Posted October 14, 2014 ID:889980 Share Posted October 14, 2014 Let me warn some of you that if you DELETE your Malwarebites program, you are left with only one alternative: to download the "free" version of the software. Otherwise, you end up purchasing the program a second time. I couldn't find any option that allowed me to REinstall. Please provide a solution if you know of one. In the meantime, I will have to contact SUPPORT and ask them for a workable solution as to a second purchase. Let me also say that before I ran into this particular problem, I noticed that I was being prompted to update the program on numerous occasions. I didn't do so. I had a sneaky suspicion this wasn't on the up-and-up. If I'm not mistaken, isn't there an option to select for the Malwarebytes program to update "automatically?" Maybe that's what caused me to hesitate all the updates I kept receiving. Link to post Share on other sites More sharing options...
svtrader Posted October 14, 2014 ID:889983 Share Posted October 14, 2014 It would be great if MBAM just released a database update that would allow users to get this issue fixed. What an incredible waste of time for thousands of users to go through these forums and find the fix. BTW, MBAM has been a lifesaver for me. But I honestly don't care for the "new and improved" version and its UI. Link to post Share on other sites More sharing options...
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