jaijaiw Posted October 14, 2014 ID:889302 Share Posted October 14, 2014 I just installed and ran Malwarebytes on a customers computer. After restarting I am getting multiple "bad image" errors......"not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support" Any insight or help would be great as I'm supposed to return this computer to the customer tomorrow. Jaimie Link to post Share on other sites More sharing options...
jaijaiw Posted October 14, 2014 Author ID:889892 Share Posted October 14, 2014 Good Morning....anyone with help? Link to post Share on other sites More sharing options...
1PW Posted October 14, 2014 ID:889934 Share Posted October 14, 2014 Hello jaijaiw: Let's begin here:Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.Please let us know the status of your issue in a reply to this thread. Thank You. Link to post Share on other sites More sharing options...
jaijaiw Posted October 14, 2014 Author ID:890004 Share Posted October 14, 2014 Step one did not work. Working on getting the files now. Thank you Link to post Share on other sites More sharing options...
jaijaiw Posted October 14, 2014 Author ID:890017 Share Posted October 14, 2014 Here are the requested files.CheckResults.txtFRST.txtAddition.txt Link to post Share on other sites More sharing options...
1PW Posted October 15, 2014 ID:890592 Share Posted October 15, 2014 Contacted via P.M. and answered. Pending results of another try with AV disabled. Link to post Share on other sites More sharing options...
jaijaiw Posted October 15, 2014 Author ID:890595 Share Posted October 15, 2014 I didn't attempt to reinstall MBAM after the clean uninstall. Link to post Share on other sites More sharing options...
1PW Posted October 15, 2014 ID:890620 Share Posted October 15, 2014 Hello jaijaiw:I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2014 Root Admin ID:890781 Share Posted October 16, 2014 The logs indicate that this computer is actively being used to pirate and steal software from Microsoft. AutoKMS This topic will now be closed due to evidence of cracked or pirated software on this system.Piracy Policy Link to post Share on other sites More sharing options...
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