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Malware bytes won't open

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Hello  Eoin1539 and welcome to Malwarebytes forum.
My name is Maurice and I'll be assisting you.

I would like to gather additional information to help troubleshoot the problem. Please follow the steps below to collect this information.

At this point, set your Windows Explorer  ( windows File Manager) to show all folders, by doing as described for your version of Windows at this page

On most all of the following programs and tools, you will need to do a right-click on the program link or shortcut or desktop icon (as appropriate) and then select "**Run as Administrator**". Please remember that as you go along and use these tools, each in turn.

Step 1 – Malwarebytes Check Log

Please download and save our diagnostic tool, mbam-check.exe, to your desktop from this link.


Double-click mbam-check.exe to launch the tool. A black command prompt window will briefly appear, and then a log file will open. The log which opens will be saved to your desktop as CheckResults.txt.

Please attach that log file to your next reply so that we may troubleshoot the issue further.

We have a Release Candidate version which should help resolve the issue you are now having.   It fixes a number of issue.
Please let me know if you are amenable to getting and using it.   I would recommend that you get it.
See these 2 sticky notes on our forum website

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Hello Maurice, I really appreciate your rapid response to my problem. I ran that checker tool and the command prompt came up for about 30 seconds and closed, it didn't create a log file I even searched my computer for the txt and nothing came up. I also installed the release candidate version and it installed fully and I'm now running a full system scan.

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It was weird because last night I had my laptop on sleep mode like I usually do and I heard it turning on. I lifted the lid and the screen was blank for 20 seconds and then just turned off again.

The log:


Malwarebytes Anti-Malware
Scan Date: 07/10/2014
Scan Time: 20:47:12
Logfile: Scanlog.txt
Administrator: Yes
Malware Database: v2014.10.07.11
Rootkit Database: v2014.09.19.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Eoin
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 363466
Time Elapsed: 4 min, 28 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
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That is all good.  As to the hiccup after wake from sleep --- you can assign the blame to Windows itself.

Congratulations on getting this version.


The program will notify you when the released version is available.  And I will also send you a heads up when the final release is made public.
For now, start the program. Click **Settings** icon on the very top bar.
Click the button marked **Update settings** on the left.
Look at the white area marked **Update Options**
Be sure that the line is selected with a check-mark for
**Check for program updates when checking for database updates.**

Thanks for choosing Malwarebytes.
I wish you all the best.




You are good to go.


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