Eoin1539 Posted October 7, 2014 ID:887460 Share Posted October 7, 2014 Hi there, I tried to open Malware bytes today and it wouldn't open and I tried all the solution in this thread with no luck. I tried everything and I still can't get it to run. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 7, 2014 ID:887502 Share Posted October 7, 2014 Hello Eoin1539 and welcome to Malwarebytes forum.My name is Maurice and I'll be assisting you.I would like to gather additional information to help troubleshoot the problem. Please follow the steps below to collect this information.At this point, set your Windows Explorer ( windows File Manager) to show all folders, by doing as described for your version of Windows at this pagehttp://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/On most all of the following programs and tools, you will need to do a right-click on the program link or shortcut or desktop icon (as appropriate) and then select "**Run as Administrator**". Please remember that as you go along and use these tools, each in turn.Step 1 – Malwarebytes Check LogPlease download and save our diagnostic tool, mbam-check.exe, to your desktop from this link.http://downloads.malwarebytes.org/file/mbam_checkDouble-click mbam-check.exe to launch the tool. A black command prompt window will briefly appear, and then a log file will open. The log which opens will be saved to your desktop as CheckResults.txt.Please attach that log file to your next reply so that we may troubleshoot the issue further.We have a Release Candidate version 2.0.3.1025 which should help resolve the issue you are now having. It fixes a number of issue.Please let me know if you are amenable to getting and using it. I would recommend that you get it.See these 2 sticky notes on our forum websitehttps://forums.malwarebytes.org/index.php?/topic/158226-https://forums.malwarebytes.org/index.php?/topic/158224- Link to post Share on other sites More sharing options...
Eoin1539 Posted October 7, 2014 Author ID:887508 Share Posted October 7, 2014 Hello Maurice, I really appreciate your rapid response to my problem. I ran that checker tool and the command prompt came up for about 30 seconds and closed, it didn't create a log file I even searched my computer for the txt and nothing came up. I also installed the release candidate version and it installed fully and I'm now running a full system scan. Link to post Share on other sites More sharing options...
Eoin1539 Posted October 7, 2014 Author ID:887510 Share Posted October 7, 2014 I just finished the scan and it came back with nothing. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 7, 2014 ID:887512 Share Posted October 7, 2014 Congratulations on getting the Release Candiate 1 / vers 2.0.3.1025 Would you please post a copy of that scan log? Is there something else you need help with? Let me know. Link to post Share on other sites More sharing options...
Eoin1539 Posted October 7, 2014 Author ID:887515 Share Posted October 7, 2014 It was weird because last night I had my laptop on sleep mode like I usually do and I heard it turning on. I lifted the lid and the screen was blank for 20 seconds and then just turned off again.The log: Malwarebytes Anti-Malwarewww.malwarebytes.org Scan Date: 07/10/2014Scan Time: 20:47:12Logfile: Scanlog.txtAdministrator: Yes Version: 2.00.3.1025Malware Database: v2014.10.07.11Rootkit Database: v2014.09.19.01License: PremiumMalware Protection: EnabledMalicious Website Protection: EnabledSelf-protection: Enabled OS: Windows 7 Service Pack 1CPU: x64File System: NTFSUser: Eoin Scan Type: Threat ScanResult: CompletedObjects Scanned: 363466Time Elapsed: 4 min, 28 sec Memory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: EnabledHeuristics: EnabledPUP: EnabledPUM: Enabled Processes: 0(No malicious items detected) Modules: 0(No malicious items detected) Registry Keys: 0(No malicious items detected) Registry Values: 0(No malicious items detected) Registry Data: 0(No malicious items detected) Folders: 0(No malicious items detected) Files: 0(No malicious items detected) Physical Sectors: 0(No malicious items detected) (end) Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 7, 2014 ID:887520 Share Posted October 7, 2014 That is all good. As to the hiccup after wake from sleep --- you can assign the blame to Windows itself.Congratulations on getting this version. The program will notify you when the released version is available. And I will also send you a heads up when the final release is made public.For now, start the program. Click **Settings** icon on the very top bar.Click the button marked **Update settings** on the left.Look at the white area marked **Update Options**Be sure that the line is selected with a check-mark for**Check for program updates when checking for database updates.**Thanks for choosing Malwarebytes.I wish you all the best. You are good to go. Link to post Share on other sites More sharing options...
Eoin1539 Posted October 7, 2014 Author ID:887521 Share Posted October 7, 2014 Thanks a million for the help it's greatly appreciated! Sorry I wasted your time because I didn't have anything malicious on my system but it's always better to be safe than sorry. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 7, 2014 ID:887531 Share Posted October 7, 2014 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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