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i have logs that were requested.  i have used mbam clean and downloded the latest version with the same results.  please review and, hopefully, this issue can be resolved.  my id is [removed] and my key is [removed].  Thanks for helping me resolve this issue.


Edited by gonzo
Removed license info to keep it private
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  • 2 weeks later...

Hello Eefr and welcome to Malwarebytes forum.


NOTE: A release version the program is now publicly available, that solves this issue.


I would suggest installing the version onto the affected system.


IF your Windows is Windows 7 or 8 or 8.1 or VISTA......Remember to do this on the  EXE tools (below)..... you will need to do a right-click on the EXE program  and then select "Run as Administrator". Please remember that as you go along and use these tools, each in turn.

Please follow the steps below to do special steps for a  installation of the Anti-Malware program.

NOTE: SAVE the downloads to your system first.

Do not "run" them while in the browser program.

When presented with the option to Run or Save, you must select Save.

1: Please do a Logoff >> Shutdown >> Restart so that Windows is in a new session.

2: Download and SAVE to your system the 2.0.3 version of Malwarebytes Anti-Malware just released from the link below:


3: Now run the setup:

For Windows Vista / Windows 7 / Windows 8 / or 8.1

Do a Right-click on mbam-setup- and select Run as Administrator and allow to run.

Answer YES when prompted by User Account Control ( Windows ).


For Windows XP, just double click on mbam-setup- and and allow to run.

Have lots of patience as the Setup runs.


I would suggest that when the install is completed, that you do one more Logoff >> Restart Windows so that all is finalized to storage.

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  • 3 weeks later...

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