Jump to content

Malwarebytes Pro stopped working; need to update to Premium


Recommended Posts

Malwarebytes Pro stopped working last week, I learned I can update to Premium. I get runtime errors. Can I get my key if needed? How do I update if my program is not working or can I uninstall and then install Premium? I don't think Malwarebytes has actually been working for some time, as it does not find malware and has wrong dates for actions. It may be corrupt.

Link to post
Share on other sites

Please read / review / study my stick note at this link   https://forums.malwarebytes.org/index.php?/topic/152047-what-to-do-runtime-error-database-stuck-on-20140304-program-stopped-working-error/

 

I suggest you follow the suggestion to install the Release Candidate version.

Link to post
Share on other sites

p.s.  I can help you about getting your paid License keys later, if you have misplaced them.

But first install the release candidate version 2.0.3.1025 first.

 

There is only 1 program version, whether paid or free.

Link to post
Share on other sites

Thank you for your help. Do I uninstall the corrupt version first?. From the instructions, it appears that this version does not install over the corrupt or outdated one. I may have my son who is an IT person, install it on Wednesday when he is at my home.

Link to post
Share on other sites

Hello,

 

It is not necessary to uninstall the old one.  Just follow what is listed on the link I provide to you.  That' s all there and fairly straightforward.

 

Regards.

Link to post
Share on other sites

You can visually look on the Dashboard and also do a scan and see what shows ( the results).

I would like for you to start the program. Please look at the Dashboard screen. Does it have the green-color bar with the check-mark "Your system is fully protected" ?

Does the top bar on the window show version **2.0.2.1025** ? { you can also check Settings >> About button }

now, click on the **My Account** icon at the very top bar. Does that show license state as "Licensed" ? ( assuming you have a paid License)
let me know about all those

Click the **Settings** icon >> then **Detection and Protection**
are the 2 protections on for Malware protection + Malicious website protection ?

 

 

Start the Anti-Malware program.
on the Dashboard, click the **Scan Now >>** ( link)  button.
If an update is available, click the Update Now button.
A Threat Scan will begin.

Let me know what the result is.

 

 

Link to post
Share on other sites

Congratulations.  That is all good.   We can do a happy dance.   groupwave.gif

 

but please never put any of the keys of your license in a public media ( like this forum).

 

The program will notify you when the released version is available.  { unless this very one turns out to be the final G.A. version }

For now, start the program. Click Settings icon on the very top bar.
Click the button marked Update settings on the left.
Look at the white area marked Update Options
Be sure that the line is selected with a check-mark for
Check for program updates when checking for database updates.

Thanks for choosing Malwarebytes.

Link to post
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.