Jump to content

HELP! New user unable to update databases.


Recommended Posts

Could someone please help me get my database update to work?

 

Here are the facts:

 

Windows 8.1

The small Malwarebytes icon on the bottom right of the Taskbar has a red exclamation point on it.  When I dbl click, it get, "Your databases are out of date" and clicking, "Fix now" does nothing.

If I start the app, I get the same thing.

I tried manual database update but no change.

My Database Version is currently:  v2014.10.03.05

 

I have been using Malwarebytes since 9/11/14 and I believe the problem has been going on since I purchased it.

 

Thanks in advance for any help,

 

Richard

Link to post
Share on other sites

Hello and :welcome: :
 
Did you spot the reply from our forum Admin, @AdvancedSetup, in your other topic >>here<<?
 
Just for reference, it would help us to better assist you if we knew a bit more about the system.

Please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

Thank you,

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.