KayKay1290 Posted October 5, 2014 ID:886540 Share Posted October 5, 2014 I've been fighting this malware for a month, tried a lot of scanners, cleaned my registry, reset my browsers. Also removed whatever was suspicious from them and my PC. I can't seem to get rid of this one, it keeps resetting my Firefox's homepage to trovi.com and on Chrome it constantly opens a new tab telling me my software may be out of date. Also random ads pop up from eDeals. I can't find any addons or extensions that could be infected with them. I've tried pretty much everything possible, can't do a system restore because the earliest point is Oct. 1st. Can anyone help? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted October 5, 2014 ID:886614 Share Posted October 5, 2014 Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following:Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.Note that we may live in totally different time zones, what may cause some delays between answers.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
KayKay1290 Posted October 5, 2014 Author ID:886721 Share Posted October 5, 2014 Hello, thank you for helping me. I just scanned and here are the files. Addition.txtFRST.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted October 5, 2014 ID:886798 Share Posted October 5, 2014 We have a lot of work to do, so please take your time. Multiple Resident Protection warning! Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:avast Free AntivirusAd-Aware AntivirusUninstallation procedure:Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.Search for each uninstalled entry, right-click it and select Uninstall.This should be done until any other steps will be taken. Uninstall some programs We need to uninstall some unwanted/unneeded programs.Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.Search there for each entry mentioned below, right-click the entry and click Uninstall one at a timeThe list of programs to uninstall:Spybot - Search and DestroyIObit Malware FighterAdvanced SystemCare 7IObit Apps Toolbar v9.4IObit UninstallerIObit UnlockerSmart Defrag 3Surfing ProtectionAfter completing uninstalls, please manually reboot your machine! Note: If you get the message like: An error occurred while trying to uninstall, just press Yes. Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine.Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware.First of all, select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your desktop.Right-click on icon and select Run as Administrator to start the tool.Follow the prompts and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please include the contents of that file in your reply. Note: Reports will be saved in your system partition, usually at C:\Adwcleanerfixlist.txt Link to post Share on other sites More sharing options...
KayKay1290 Posted October 5, 2014 Author ID:886818 Share Posted October 5, 2014 Ok, I uninstalled all the programs you listed. Except I keep having a problem with iOBit Apps Toolbar, when I try to uninstall it, it kept telling me that the network resource was unavailable. It isn't found on any of my browsers and I can't find a file for it. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted October 5, 2014 ID:886819 Share Posted October 5, 2014 No problem, skip it. Link to post Share on other sites More sharing options...
KayKay1290 Posted October 5, 2014 Author ID:886826 Share Posted October 5, 2014 Followed the rest of the steps, here are the files. Fixlog.txtScan Log.txtAdwCleanerS0.txtAdwCleanerS1.txtAdwCleanerS2.txtAdwCleanerS3.txtAdwCleanerS4.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted October 6, 2014 ID:886911 Share Posted October 6, 2014 Very good. How is your PC now? Link to post Share on other sites More sharing options...
KayKay1290 Posted October 6, 2014 Author ID:886969 Share Posted October 6, 2014 It seems to be gone, so far haven't see anymore popups and on Firefox, its default homepage is finally sticking. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted October 6, 2014 ID:886971 Share Posted October 6, 2014 Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself Recommended reading: MUST READ - security tips:Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the InternetMUST READ - general maintenance:What to do if your Computer is running slowly?The Importance of Software Updating: In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running. Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.How to configure and use Automatic Updates in WindowsHow to update JavaHow to update Adobe ReaderRecommended additional software: TFC - to clean unneeded temporary files.Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.McShield - to prevent infections spread by removable media.CryptoPrevent - to secure yourself from very severe CryptoLocker infection.Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.FiheHippo.com Update Checker - to keep your programs up-to-date.Adblock - to surf the web without annoying ads! Post-cleanup procedures: Download DelFix by Xplode and save it to your desktop.Run the tool by right click on the icon and Run as administrator option.Make sure that these ones are checked:Remove disinfection toolsPurge system restoreReset system settingsPush Run.The program will run for a few seconds and display a notepad report. You do not need to attach it.The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFixTool deletes old system restore points and create a fresh system restore point after cleaning. My help is free for everybody.If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: Thank you! Stay safe,TwinHeadedEagle Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2014 Root Admin ID:890875 Share Posted October 16, 2014 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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