FenrirOnFire Posted October 3, 2014 ID:885912 Share Posted October 3, 2014 I bought a lifetime MBAM premium key from amazon.com, and I've used it to activate the copy of MBAM I have installed on my pc. After having the software work for quite a while, I came to see I'd lost my .txt file including the key. I didn't think much of it at the time as MBAM was working just fine, but recently it's stopped launching, but I don't want to uninstall it as I'm afraid it will de-activate my copy of the product and I will be unable to re-activate it as I can't recover the keys.(I've been using MBAM after the update where the keys were encrypted, so I'm not able to just recover them from the registry.)Any help that could be offered would be VERY appreciated, I'm really hoping the MBAM team's got a way to help me out here. Link to post Share on other sites More sharing options...
Firefox Posted October 3, 2014 ID:885942 Share Posted October 3, 2014 Hello and First step.... You should contact cleverbridge..... If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Also, their contact info can be found HERE. When you get the email Print it out Malwarebytes Tech support does not have any access to, or information pertaining to any sales\shipping\user account\registration issues. You may also try and look up your product info by using your registered email address HERE or HERE Second.... Let's try this....Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt)NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsThank You, Firefox Link to post Share on other sites More sharing options...
FenrirOnFire Posted October 3, 2014 Author ID:885964 Share Posted October 3, 2014 Thank you so much! It worked and I've now got a working install of MBAM and my key is still working. I'm glad to see the MBAM team keeping such good tabs on things. Glad to know I've chosen right with who I trust my computers security with. Link to post Share on other sites More sharing options...
Firefox Posted October 3, 2014 ID:886065 Share Posted October 3, 2014 Great glad I could help.... Also thanks for the kind words... Link to post Share on other sites More sharing options...
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