Popups despite clean malware scan

[gts]

Hello. I'm new to forums, never used one before and unsure whether I'm using this one correctly. I'm having difficulty with Google Chrome and popups for links such as 'premiumvideoupdating.be'. I installed and ran Malwarebytes, the scan was uneventful. I deleted all Chrome extensions, reset browser, and still received popups. I uninstalled Chrome and reinstalled, still no resolution. I accessed the Control Panel and uninstalled ALL programs installed since shortly before this problem began, still getting popups. I installed and ran several free malware and antivirus programs, no problems were detected. I restarted the computer in safe mode, updated Malwarebytes program, and scanned again; still no problems detected. I accessed msconfig, reviewed services for unknown or suspicious services and found no problems; researched a few of them to be extra sure. I am not visiting unfriendly sites, my browsing is rather benign and mostly limited to well known websites like Facebook.com and Mayoclinic.org. I'm not sure how I continually receive these popups? The only thing Malwarebytes discovered was some PUP's upon first scan, these were quarantined and the problem has persisted still. I'm not sure what else I can do? Any advice is appreciated. 

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please include the contents of that file in your reply.
 
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 
 
 
 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[gts]

Hello! Thank you very much for your reply! 

 

I believe I followed your instructions exact, please see the attached files. 

Addition report.txt

adwcleaner report.txt

FRST report.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

 

 

 

 

Keep me updated about current situation? Do you have pop-ups in all browsers?

fixlist.txt

[gts]

Hello! Thank you for the fix, I downloaded the file but haven't run it yet; I was hoping you could tell me what changes this would make before I implement them? I'm new to this, cautious, and would prefer understand the update before performing it. 

 

Thanks for your help! 

[TwinHeadedEagle]

This fix will only clean some temporary data. Answer my both questions when you finish.

[gts]

Hello again! 

 

I did as you requested, see attached document. I have only been using Google Chrome, unsure if there's a problem with other browsers. 

 

 

Fixlog.txt

[TwinHeadedEagle]

Can you uninstall your Google chrome and install it again. Make sure to delete all browsing data.

[gts]

Good morning! 

 

I uninstalled Google Chrome, all browsing data was deleted prior to uninstall, then re-installed. So far so good. I noticed that the premiumvideoupdate.be website tends to show up while I'm browsing florida.arrest.org. I have used this website for years to browse recent local arrests; I'm wondering if I should contact the website and let them know I tend to run into this problem while browsing their website? It could be a coincidence, I'm unsure that the problem originates with that particular website. 

[TwinHeadedEagle]

Is this happening only on this site? You can try with Adblock.

[gts]

I'm unsure whether it's only that website, I tend to have multiple tabs open and cannot be sure but it does seem to happen only when that website is also open. I haven't visited that website recently, I was concerned that if it is the problem that I would cause a recurrence after you've worked to help rid me of the problem. I haven't had a popup or browser redirect to this website in the past couple of days. 

[TwinHeadedEagle]

Okay, then wait a day or two, and let me know if everything is all right, so we can close the case

[gts]

Hello, TWinHeadedEagle! 

 

It appears the problem is resolved; I'm grateful to you. I have not visited the website that arrest.florida.org website again, though I'm curious to visit to see if the problem resumes; likely I shouldn't. 

 

Thanks again for your assistance! 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself
 
 

Recommended reading:

 
 
MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

 

 
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
 
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

 
 
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
FiheHippo.com Update Checker - to keep your programs up-to-date.
Adblock - to surf the web without annoying ads! 
 
 

Post-cleanup procedures:

 

 
Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning. 
 
 
 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

 
 
Stay safe,
TwinHeadedEagle  

[AdvancedSetup]

Glad we could help.

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