Trojan (Tiban ?) in email program

[Artpayne]

I have what I believe is a Tiban virus which is causing outgoing emails to be blocked.

 

Have attached log.

 

Any help greatly appreciated.

 

Art

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

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I do not see the attached log you mention, can you attach again please...

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• 
  

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

let me see those logs in your reply..

 

Thanks,

 

Kevin..

[Artpayne]

Don't know where it went Kevin.   Here it is again.

 

Art

 

 

FRST LOG.txt

[kevinf80]

I also need the second log from FRST "Addition.txt" Logs are saved to the following folder: C:\FRST\Logs

[Artpayne]

Sorry Kev.   I'm a bit new to this.

 

I think this is what you want.

 

ART

FRST_02-10-2014_17-53-36.txt

[kevinf80]

mmm you`ve posted FRST.txt again, need to see Addition.txt...

 

cheers...

[Artpayne]

O.K.

 

This has GOT to be right.

 

Art

Addition.txt

[kevinf80]

Thanks for the logs, continue please:

 

Uninstall the following via programs and features, reboot when complete:

ver5BlockAndSurf

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

• Double-click to run it. When the tool opens click Yes to disclaimer.

• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Next,

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

When the update completes select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

 

 

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

 

When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

 

 

In most cases, a restart will be required.

 

 

Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

• 
  

Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

Please download Junkware Removal Tool to your desktop.

• 
  

Shut down your protection software now to avoid potential conflicts. (re-enable when done)
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:

https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en'>https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

 

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window

In the "Scan Type" window, select Quick Scan

Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

 

1) Select the Windows key and R key together to open the "Run" function

2) Type or Copy/Paste the following command to the "Run Line" and Press Enter

notepad c:\windows\debug\mrt.log

 

Let me see those logs in your next reply, also give an update any remaining issues or concerns....

 

Thanks,

 

Kevin

 

 

 

 

 

Fixlist.txt

[Artpayne]

Kevin,

 

Many thanks for your help.   I shall do as you ask but

 

It may be a day or so before I can get back to you as I shall be away for the weekend.

 

 Regards

 

Art

[kevinf80]

Yes that is ok, just post back when you`re ready... I usually give maybe 5 or 6 days before closure for no activity. If you tell me you need more time I always wait for you....

 

kevin...

[Artpayne]

Kevin,

 

Had a preliminary look over the instructions but cannot find ver5BlockAnd Surf on my PC.

 

I can find a reference to it being in C:\Program Files (x86) and it appears to be a MacAfee program but I can't find it in the Directory and it isn't listed in Programs in the Control Panel.

 

Art 

[kevinf80]

Just ignore the uninstall for ver5BlockAnd and continue with the other steps.... I have it listed for removal with FRST...

 

I`m not aware that is related to McAfee, it does come up as a PUP in research so needs to be removed:

 

http://www.herdprotect.com/178.xpi-373e52c8cf5a9ee0767cfcbab8008608d70b7ed5.aspx

 

Kevin..

[Artpayne]

Kevin,

 

Have followed your instructions.   Here are the logs

 

Regards 

 

Art

addition log.txt

AdwCleanerS0.txt

FRST log.txt

JRT log.txt

malwarebytes log.txt

mrt log.txt

[kevinf80]

Thanks for the logs, continue as follows...

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

We still need to run an online AV scan to ensure there are no remnants of any infection left on your system that may have been missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and Windows 7/8 right click on IE shortcut and run as admin.

 

(To run ESET Online Scanner in a browser other than Internet Explorer, you'll need to download ESET SMART  Installer during the process)

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 

• 
  

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the add/on to be installed
Click Start
Make sure that the option "Remove found threats"  is ticked
Click on Advanced Settings, ensure the following options are checked:
 
Scan for potentially unsafe applications
Enable Anti-Stealth Technology
 
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

 

When the scan is complete

 

• 
  

If no threats were found
put a checkmark in "Uninstall application on close"
close program
report to me that nothing was found

 

If threats were found

 

• 
  

click on "list of threats found"
click on "export to text file" and save it as ESET SCAN and save to the desktop
Click on back
put a checkmark in "Uninstall application on close"
click on finish

 

close program

 

Copy and paste the report in next reply.

 

Let me see those logs, also give an update on any remaining issues or cocnerns..

 

Thanks,

 

Kevin.

 

Fixlist.txt

[Artpayne]

O.K.Kevin, all done !!

Logs attached

 

Art

ESET SCAN.txt

Fixlog.txt

FRST.txt

[Artpayne]

Kevin,

 

Have just tested Thunderbird and can now send messages.   The system works !!

 

Many, many thanks for all your help

 

Art

[kevinf80]

Thanks for the update, run the following to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

 

Or use the following if first link is down:

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

• 
  

    Activate UAC
    Remove disinfection tools
    Create registry backup
    Purge System Restore
    Reset system settings

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Part of the routine will be to create a registry back up with ERUNT,  the back up will be created here:

 

C:\Windows\ERUNT

 

When all is known to be well with your system you can delete that back up folder if you consider it as not needed...

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629..

 

If no remaining issues or concerns are we ok to close out...

 

Thanks,

 

Kevin

[Artpayne]

Yes Kevin, ok to close out and again many thanks for all your help.

 

Regards

 

Art

[kevinf80]

Thanks for the update, it was a pleasure to work with you.

 

Take care and surf safe,

 

Kevin...

[AdvancedSetup]

Glad we could help.

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