Enterprise Version Duplicate Clients from AD

[jphelan]

We are using the enterprise version of MBAM (Console is 1.3.2.1969). We synchronze with active directory and we notice that we have duplicate clients for some machines - maybe 6 or 7 out of 280 clients. One is usually good and one is usually "unregistered". With this setup (AD Sync) you dont have the ability to delete a client.

 

Need a fix for this problem.

Thanks,

Jim

[Jcolagrossi]

Hi Jim,

 

can you send me a private message confirming your email address?  We would like to support you through Zendesk on this issue. Or if it is easier, you can create a ticket http://www.malwarebytes.org/support/business/contact/

[SaraVN]

Jim, were they able to find you a solution? Worked with support and found that the issue is caused by the console tracking by IP address instead of something less volatile like Computer name - or static like MAC address. They were unable to resolve this for me. I'm hoping someone else found a solution or work around!

Thank you!

[Lazz]

Hi SaraVN.

 

You mentioned you had worked with support on this before.  Did they upgrade your version at all?  What version are you currently running?

[SaraVN]

I'm on version 1.4.2.2351 They did make sure I had the most current version and had me sent a ton of log files. I've had a ticket open since the middle of November.

[Lazz]

Can you PM me your e-mail so I can check on your ticket?

[ahendo]

Has this issue ever been resolved? I am encountering the same problem.

[SaraVN]

For me it wasn't. I've just resigned to deal with it.