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lilbirdie13

Internet connection not working after using Malwarebytes

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Hi,

 

After using Malwarebytes to remove malware and adware from Windows 8.1, I cannot get Internet connection.

 

I've seen other posts like this but they recommend getting individual instructions.

 

I'm not sure exactly what information you require, as I'm not all that good with laptops, but let me know and I'll post them.

 

I'm really grateful for your help.

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Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

  • Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.

 

 

 

You told us that you removed several items with Malwarebytes´ Antimalware. This tool creates a log on every run and we need to see them.

  • The logs can be found here:

--
XP
: C:\Documents and Settings\\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd

--
Vista, Windows 7, 2008
: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd

  • Zip any and all of these logs and attach the file to your next reply.

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Hi, I have Windows 8.1 and don't have either of those folders in my C: drive, as far as I can see. I only have:

 

AdwCleaner

FRST

inetpub

Intel

PerfLogs

Program Files

Program Files (x86)

SWSetup

Users

Windows

 

Thanks in advance.

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The logs are clean, nothing has been removed within this run.

 

Scan with FRST in normal mode

Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start --> Computer (right click) --> properties)

  • Run FRST.
  • Don´t change one of the checkboxes and hit Scan.
  • Logfiles are created on your desktop.
  • Poste the FRST.txt and (after the first scan only!) the Addition.txt.

 
 
 
Scan with Gmer rootkit scanner

Please download Gmer from here by clicking on the "Download EXE" Button.
  • Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Show All ( should be unchecked by default )

    [*]Leave everything else as it is. [*]Close all other running programs as well as your Browser. [*]Click the Scan button & wait for it to finish. [*]Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post. [*]Save it where you can easily find it, such as your desktop. [*]Please post the content of the ark.txt here.


**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Scan with TDSS-Killer

Please read and follow these instructions carefully. We do not want it to fix anything yet (if found), we need to see a report first.

Download TDSSKiller.zip and extract to your desktop

  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found, do NOT select Copy to quarantine. Change the action to Skip, and save the log.
  • Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt



Please attach this file to your next reply.

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I used FRST before when I was trying to fix my problem, so I've checked five boxes, but can't remember which one was originally checked. Could you let me know? Thanks.

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I used FRST before when I was trying to fix my problem, so I've checked five boxes, but can't remember which one was originally checked. Could you let me know? Thanks.

 

Do you know what you are doing there...? :rolleyes:

post-140290-0-17340900-1411984200_thumb.

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When I open Gmer, I get an error message saying:

 

C:\Windows\system32\config\system: The process cannot access the file because it is being used by another process.

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skip gmer and tdss-killer, do the following instead:

 

 

Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logsproduced they will be in the MBAR folder... mbar-log.txt and system-log.txt

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When I ran mbar.exe, it said:

 

Malwarebyte Anti-Rootkit BETA is already running. Do you really want to run another instance of the application?

 

I clicked "Yes", I was pretty sure that was right...

 

When I asked it to update, it said:

 

Failed: No address found.

 

(Presumably that's because I'm not connected to the Internet.)

 

I'm scanning now.

 

 

P.S. Maybe I should have mentioned this before, but I have Linux Mint 17 installed on the same laptop. The Internet is working on Linux Mint.

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P.S. Maybe I should have mentioned this before, but I have Linux Mint 17 installed on the same laptop. The Internet is working on Linux Mint.

 

Just thought that might help with troubleshooting :)

 

I'll write back once I've scanned and rebooted etc.

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My internet connection seems to be working now. Thank you! :D

 

I'll be hanging around in case you want to ask me any more questions. :)

 

Thanks for all your help.

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Are there any logs eithin the MBAR folder which haven´t been posted yet?

If so, please post them now. I need to see what was removed-

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Scan with ESET Online Scan

Go here to run an online scannner from ESET. Windows Vista/Windows 7/Windows 8 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

  • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan. Here's how.
  • Click the blue Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the program to install the "OnlineScanner.cab" activex control by clicking the Install button
  • Once the activex control is installed, on the next screen click on Enable detection of potentially unwanted applications
  • Click on Advanced Settings
  • Make sure that the option Remove found threats is unticked.
  • Ensure these options are ticked
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology

    [*]Click Start[*]Wait for the scan to finish[*]When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."[*] Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.[*]Close the ESET online scan, and let me know how things are now.

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Okay, I'm done scanning.

 

Here is the text file:

 

 

C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\SupTab.dll.vir    Win32/Thinknice.B potentially unwanted application
C:\AdwCleaner\Quarantine\C\ProgramData\IePluginServices\PluginService.exe.vir    a variant of Win32/ELEX.AV potentially unwanted application
C:\AdwCleaner\Quarantine\C\ProgramData\WindowsMangerProtect\ProtectWindowsManager.exe.vir    a variant of Win32/ELEX.AM potentially unwanted application
C:\Users\Ann\AppData\Local\Microsoft\Windows\INetCache\IE\I61E49TW\2[1].zip    a variant of Win32/ELEX.AM potentially unwanted application
C:\Users\Ann\AppData\Local\Microsoft\Windows\INetCache\IE\L23B2UT3\AdvanceElite[1].dll    a variant of Win32/BrowseFox.O potentially unwanted application
C:\Users\Ann\AppData\Local\Temp\ICReinstall_microsoft_word.exe    a variant of Win32/InstallCore.QD potentially unwanted application
C:\Users\Ann\AppData\Local\Temp\optprosetup.exe    multiple threats
 

 

 

 

Thanks so much for all your help.

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I think I know where this came from. I tried to install Microsoft Office but since I'd never installed it before, I didn't really know what I was doing. I did get it from a Microsoft site though.

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Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe
  • Hit Scan and wait for the scan to finish.
  • Confirm the message but don´t uncheck anything.
  • Hit Clean
  • When the run is finished, it will open up a text file
  • Please post its contents within your next reply
  • You´ll find the log file at C:\AdwCleaner[s1].txt also




Delete junk with JRT

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.





SecurityCheck

Reboot your system before starting!

Please download SecurityCheck: LINK Mirror (if the link is down)

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread (Note: Do NOT post this one into a code box!

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