malware wont update

[sbrow104]

I cannot get the premium malware to update on windows 8.1 I only get the error that it cannot connect to server please see pic below real time protection isn't working either

 

 

[daledoc1]

Hello and :

If rebooting the computer doesn't resolve the issue, here are a couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.
>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

If those suggestions don't resolve your issue:

• Please carefully follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[richfed]

I have that same screen ... apparently, upgrading to the new Norton Security is the possible culprit on my machine [Windows 8.1 Pro - 64 bit. That is when I first noticed this issue.

[richfed]

So, I uninstall Malwarebytes. Ran the clean-up tool. Rebooted, of course, and reinstalled. It is now working again just fine, so maybe it had nothing to do with the new Norton Security product. At any rate, fixed now!

[daledoc1]

@richfed:
 
Welcome back.
I'm glad reinstalling resolved your issue.

(FWIW, it is not necessary or recommended to uninstall MBAM before running the mbam-clean removal tool. Doing so can cause the removal tool to be unable to properly do its job. The best method is described here: MBAM Clean Removal Process 2x.)

Having said that, problems that sound "the same" often are not, and this topic was started by @sbrow104.
So, if this or other problems should re-occur, please start a NEW, SEPARATE forum topic using this clickable button.
The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding.

 

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@sbrow104:

 

Please post back when you are ready and let us know how things are going.

 

Thanks,