Chameleon doesn't work

[tallcooldrink]

I think I have malware, as Malwarebytes does not open. I have uninstalled it and used chameleon, but I got the same result (it closes about a second after it starts scanning or updating).

 

I downloaded the farbar recovery scan tool which was recommended here: https://forums.malwarebytes.org/index.php?/topic/9573-im-infected-what-do-i-do-now/

 

but I use TrendMicro Anti-virus, and it deleted it, saying it has contained a virus. I am trying to figure out what to do next.

 

Any suggestions?

 

Thanks!

 

Dave

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll be working with you.

 

     

    

Before we start please read and note the following:

Limit your internet access to posting here, some infections just wait to steal typed-in passwords.

Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.

Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.

Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.

Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.

Note that we may live in totally different time zones, what may cause some delays between answers.

Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.

If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

 

 

 

All tools we use and recommend here are clean and do not contain any malware. Please disable your antivirus and run FRST tool again.

[tallcooldrink]

THE

 

I have run the FRST program, and attached are the two text files it generated. I have reactivated my anti-virus until I hear from you again.

 

Thank you for your assistance.

 

Dave

 

Addition.txt

FRST.txt

[TwinHeadedEagle]

We will perform some maintenance and reinstall your MalwareBytes
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 
Uninstall outdated Malwarebytes' Anti-Malware
 
Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.
 
 
 
Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

fixlist.txt

[tallcooldrink]

THE

Okay, I downloaded FSRT and ran it. It created the log (which I've attached) but it froze up, and I restarted it and re ran it when it suddenly stopped working. I've attached the second log it as well, and renamed it "Fixlog2.txt".

 

I then uninstalled Malwarebytes and reinstalled it. I opened and tried to update it, but it stopped working a second after I clicked "Update", so no log.

 

I hope this gives you some useful info. Thanks for any help you can offer.

 

Dave

Fixlog.txt

Fixlog2.txt

[tallcooldrink]

I noticed another thing. I had to turn off my TrendMicro AntiVirus to run FRST, since it would delete it otherwise. So when I ran FRST, it deleted my Trend Micro. Now I've got no protection!

[TwinHeadedEagle]

1: Download netconf replacement tool from the link below

https://malwarebytes...m1plzyl4m73l75o

2: Unzip the zip file to Extract the "Net Conf Fix" folder on your desktop.

3: Once extracted, open the Net Conf Fix folder.

4: Double click on the net-replacement.bat file. If you are using Windows Vista or higher, please **right-click** the net-replacement.bat file and click Run as Administrator from the menu.

5: After the tool has run, please do a Logoff >> Shutdown >> Restart for a new Windows session.

 

 

Launch Malwarebytes Anti-Malware and click Update Now

 

 

 

We no longer require FRST, so you can enable Trend Micro.

[tallcooldrink]

Okay, we're making progress. The Net Conf Fix seemed to work. I was able to open and update Malwarebytes. I ran the scan with only the "Scan for rottkits" checked. It found 6 items which were quarantined, and I applied that action. I've attached the log titled "History Log".

 

Should I run a full scan?

 

Thanks for your continued help. I await your next directions.

 

Dave

History Log.txt

[TwinHeadedEagle]

No need for it, Threat Scan is more than enough. Any other issue?

[tallcooldrink]

My only other concern is stopping malware before it gets too far. What is the best way to keep the malware from getting on my machine, and how often should I check for it? My virus protection does an automatic scan every night. What should I do for Malware?

 

And how do I get past the fact that my Trend Micro Virus protection conflicts with Malwarebytes?

[TwinHeadedEagle]

My only other concern is stopping malware before it gets too far. What is the best way to keep the malware from getting on my machine, and how often should I check for it? My virus protection does an automatic scan every night. What should I do for Malware?

 

I'll give you some readings and software to harden your security?

 

 

And how do I get past the fact that my Trend Micro Virus protection conflicts with Malwarebytes?

 

How do you mean?

[tallcooldrink]

I will clarify...

My Anti-virus software (TrendMicro) blocks viruses as they try to enter my system. It doesn't protect against malware, so I would like to have supplemental software that blocks malware as it tries to get into my system.

 

Trend Micro used (a couple years ago) to not function properly when Malwarebytes was installed, so I couldn't have both running on my system at the same time. Trend Micro just deleted FRST as a virus, and running FRST deleted TrendMicro. I don't know if that is still a problem with Malwarebytes, but it would be nice to have the two programs working concurrently.

 

If it can't, then should I manually run Malwarebytes each evening? Once a week?

 

I would like to prevent my machine from getting infected, as it seems that would be easier than cleaning it once it is infected. That's really the advice I'm looking for. If you have any suggestions, I'd like to hear them.

 

Thanks

Dave

[TwinHeadedEagle]

You cannot use more than one antivirus, but you can purchase MalwareBytes PRO and combine it with your Antivirus. If Trend Micro doesn't work correctly with MalwareBytes, then you can install other Antivirus. Please feel free to ask anything.

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