Credit Card Questions

[girlrocker]

This really doesn't have much to do with PC's etc.but it can be pertinent.  I had an issue about a payment to Facebook.  I filled out their support form about the problem and submitted it.  I received an email today and they are asking me to send them a copy of my bank statement with the charge in question but to black out other sensitive information.  Then they want me to send them the first 6 digits and last 4 digits of my bank debit card.  

 

Why I'm asking here is because we spend ??? dollars and countless hours developing security software to protect our cards and other persona, sensitive information.  It would make me mad (at myself)  that I bought both your malware program and the anti-exploit program yesterday only to be stupid enough to give the above information out to, I think the email came from the Facebook Payment Support Ctr, but not 100% positive.  I have never heard of giving out the first 6 digits of a card, just the last 4 digits.

 

I just wanted to know your take on this problem and whether I should follow through with this or just take a $10.00 loss, and if I should follow through how would you deal with it?

 

Thank you for any advice anyone could give me.

 

Julie Dwight

 

[Maurice Naggar]

Hello Julie,

 

Look closely at the email and the "sender" information.  Does it even look genuine?

There are some possible ways to look at the actual email headers depending on your email-client program.

 

Odds are this is a scam email by a scammer trying to fish for your credit card numbers.

Anyone can make an email look like it came from a legitimate source.

So you have to ask yourself, what did I buy and from who ?

 

A genuine vendor would not be asking for your credit card number if you already provided that information at the time of sale.

If you did give someone any part of the credit card numbers ( that you believe to be not genuine) then contact your credit card company soonest.

[girlrocker]

Thank you very much.  You've been extremely helpful and I won't do what they asked of me.  I haven't responded to the email.  I'm extremely suspicious nowadays about everybody and everything.  Pretty sad.  BUT I do trust Malwarebytes that's why I come to you with security questions.  I was scammed out of $200...+ dollars about 10-12 years ago.  I DO know not to click links in emails, but type the company's website address in the browser's search bar and it will take you straight to the legitimate company.

 

What you said makes sense.  They already have my card information.  I like the way AT&T works.  Before they discuss anything with me they ask for my 4-digit security code and sometimes ask me my address or an answer to a security question.  They kind of mix it up!

 

So I try to always think before I act.  

 

Thanks again Maurice.  Malwarebytes.org and their staff are pretty awesome!

 

Julie

[David H. Lipman]

Payment to Facebook via Debit Card ?

 

Sounds like a transaction you should never have made in the first place.

 

You need to communicate, in writing, with your bank.  Please...  Do not sleep on your rights.

 

EDIT:

 

Credit Card or Debit Card ?

 

They are not the same !