WOT Posted September 23, 2014 ID:882300 Share Posted September 23, 2014 C:\Users\myname\appdata\roaming\................ I have quarantined a few PUPs which were found in the above file. Is this file part of the Firefox profile? If it is: Once these have been quarantined does that mean they have been removed for good from my Firefox profile and I can continue to use my profile? They won't be able to come back? Thanks Link to post Share on other sites More sharing options...
Firefox Posted September 23, 2014 ID:882304 Share Posted September 23, 2014 Hello and There is not enough info there to give you a proper answer. Please post your scan log where the threats were found and removed so we can see what was removed. Link to post Share on other sites More sharing options...
WOT Posted September 23, 2014 Author ID:882316 Share Posted September 23, 2014 This is the correct onembam-log-2014-09-23 (11-55-43).xml Link to post Share on other sites More sharing options...
WOT Posted September 23, 2014 Author ID:882317 Share Posted September 23, 2014 How do I delete the wrong attachment? Link to post Share on other sites More sharing options...
Staff Spud Posted September 23, 2014 Staff ID:882324 Share Posted September 23, 2014 As requested. Link to post Share on other sites More sharing options...
Firefox Posted September 23, 2014 ID:882338 Share Posted September 23, 2014 Can you post the log file in txt format, we can not review them in xml format... Link to post Share on other sites More sharing options...
WOT Posted September 23, 2014 Author ID:882360 Share Posted September 23, 2014 Why are the log files not saved as .txt? How do I convert it to .txt? Link to post Share on other sites More sharing options...
Firefox Posted September 23, 2014 ID:882365 Share Posted September 23, 2014 Open the Malwarebytes Program Click on History Tab (on top right) Click on Application Logs Find the log you want to view and highlight it and click on the View Button. In the window that pops up, on the bottom left you have the choice to Export. You can also just copy it to the clipboard and then paste it in your next reply.... Link to post Share on other sites More sharing options...
WOT Posted September 23, 2014 Author ID:882372 Share Posted September 23, 2014 Hopefully it's worked this time. malwarebytes log.txt Link to post Share on other sites More sharing options...
WOT Posted September 23, 2014 Author ID:882403 Share Posted September 23, 2014 I had this browser search hijack pup about a week ago and quarantined it using malwarebytes. I then restarted and did another scan and it came up clean. I decided to do another scan today and it found all the entries you see in the attachment. I now shows Google Chrome as having the search hijack. Could this browser search hijack have come from the Chrome browser - I only use it occasionally. My default browser is Firefox. Link to post Share on other sites More sharing options...
Firefox Posted September 23, 2014 ID:882407 Share Posted September 23, 2014 OK being that the infection has returned, it would be best to have an expert take a deeper look... Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware. Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers Thank you Link to post Share on other sites More sharing options...
WOT Posted September 23, 2014 Author ID:882429 Share Posted September 23, 2014 I have also run: boot scan of Avast - results came back clean. Roguekiller - results came back clean. Adwcleaner - results came back clean. Superantispyware - apart from some tracking cookies it was clean. Could it have something to do with my restore points? Link to post Share on other sites More sharing options...
Firefox Posted September 23, 2014 ID:882432 Share Posted September 23, 2014 Its hard to tell without running deeper scans on your computer, hence why I pointed you to seek help from the experts... Link to post Share on other sites More sharing options...
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