infected - Malwarebytes wont start

wwalker · September 21, 2014

files attached....

Psychotic · September 22, 2014

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.

Fix with FRST (normal mode)

WARNING: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Download the attached fixlist.txt and save it to the location where FRST is saved to.
Run FRST.exe (on 64bit, run FRST64.exe) and press the Fix button just once and wait.
The tool will make a log (Fixlog.txt) which you find where you saved FRST. Please post it to your reply.

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:

Click the "Windows Orb" Start button, then click Computer.
Right-click on the drive that you wish to check > Properties > Tools tab
In the "Error checking" section, click on Check now.
Place a checkmark in both boxes > Start.
If the disk you have chosen is the Windows system disk:
A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
Click Schedule disk check > OK and close all windows.
Re-start the computer. The disk will be checked when the system boots.
This will take some time to run and at times may appear stalled but just let it run.
When the disk check is complete, the system will re-start automatically and load Windows.

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:

Click the "Windows Orb" Start button -> type "eventvwr" without the quotes -> press the key.
The Event Viewer window will open.
In the left pane, expand "Windows Logs" and then click on Application.
In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
Click on that Wininit entry to select it.
On the top main menu, click Action > Copy > Copy Details as Text.
Paste the contents into your next reply.

fixlist.txt

wwalker · September 22, 2014

Hi Marius,

Thanks very much for your help! I ran the FRST tool and check disk as you instructed. The fixlog.txt and wininit details are pasted in below.

Best regards,

Wes

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 21-09-2014 01

Ran by wwalker at 2014-09-22 12:18:52 Run:1

Running from C:\Users\wes\Desktop

Boot Mode: Normal

==============================================

Content of fixlist:

*****************

CustomCLSID: HKU\S-1-5-21-2733206058-2026641621-557917053-1194_Classes\CLSID\{1DF861B0-CC74-4C43-B3B6-5D083ED82C73}\InprocServer32 -> C:\Users\wes\AppData\Local\Apps\2.0\4DR16R91.QG9\2DDR92DL.VER\infu..look_7a300aa4df90c173_0001.0007_90904c403d2ca364\adxloader64.dll ()

CHR HKLM-x32\...\Chrome\Extension: [pmcmflmkceipgecmhoddphflfndnfbbe] - C:\Users\wes\AppData\Local\CRE\pmcmflmkceipgecmhoddphflfndnfbbe.crx [2011-10-21]

CHR HKLM-x32\...\Chrome\Extension: [bdhffggcfjnkigeciffmipblemhphbjl] - C:\Users\wes\AppData\Local\CRE\bdhffggcfjnkigeciffmipblemhphbjl.crx [2012-04-30]

C:\Users\wes\AppData\Local\Apps\2.0\4DR16R91.QG9\2DDR92DL.VER\infu..look_7a300aa4df90c173_0001.0007_90904c403d2ca364\adxloader64.dll ()

EmptyTemp:

*****************

"HKU\S-1-5-21-2733206058-2026641621-557917053-1194_Classes\CLSID\{1DF861B0-CC74-4C43-B3B6-5D083ED82C73}" => Key deleted successfully.

"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\pmcmflmkceipgecmhoddphflfndnfbbe" => Key deleted successfully.

"C:\Users\wes\AppData\Local\CRE\pmcmflmkceipgecmhoddphflfndnfbbe.crx" => File/Directory not found.

"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\bdhffggcfjnkigeciffmipblemhphbjl" => Key deleted successfully.

C:\Users\wes\AppData\Local\CRE\bdhffggcfjnkigeciffmipblemhphbjl.crx => Moved successfully.

"C:\Users\wes\AppData\Local\Apps\2.0\4DR16R91.QG9\2DDR92DL.VER\infu..look_7a300aa4df90c173_0001.0007_90904c403d2ca364\adxloader64.dll ()" => File/Directory not found.

EmptyTemp: => Removed 4.7 GB temporary data.

The system needed a reboot.

==== End of Fixlog ====

Log Name: Application

Source: Microsoft-Windows-Wininit

Date: 9/22/2014 1:38:43 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: Wesley-Laptop.io.local

Description:

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

A disk check has been scheduled.

Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...

Cleaning up instance tags for file 0x2a82c.

238336 file records processed.

File verification completed.

932 large file records processed.

0 bad file records processed.

5906 EA records processed.

89 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...

311856 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...

238336 file SDs/SIDs processed.

Cleaning up 1494 unused index entries from index $SII of file 0x9.

Cleaning up 1494 unused index entries from index $SDH of file 0x9.

Cleaning up 1494 unused security descriptors.

Security descriptor verification completed.

36761 data files processed.

CHKDSK is verifying Usn Journal...

37117088 USN bytes processed.

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

238320 files processed.

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

20300940 free clusters processed.

Free space verification is complete.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

195354623 KB total disk space.

113680196 KB in 150897 files.

121424 KB in 36762 indexes.

0 KB in bad sectors.

349243 KB in use by the system.

65536 KB occupied by the log file.

81203760 KB available on disk.

4096 bytes in each allocation unit.

48838655 total allocation units on disk.

20300940 allocation units available on disk.

Internal Info:

00 a3 03 00 7b db 02 00 f2 49 05 00 00 00 00 00 ....{....I......

bc 01 00 00 59 00 00 00 00 00 00 00 00 00 00 00 ....Y...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.

Please wait while your computer restarts.

Event Xml:

<Channel>Application</Channel>

<Computer>Wesley-Laptop.io.local</Computer>

</System>

<Data>

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

A disk check has been scheduled.

Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...

Cleaning up instance tags for file 0x2a82c.

238336 file records processed.

File verification completed.

932 large file records processed.

0 bad file records processed.

5906 EA records processed.

89 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...

311856 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...

238336 file SDs/SIDs processed.

Cleaning up 1494 unused index entries from index $SII of file 0x9.

Cleaning up 1494 unused index entries from index $SDH of file 0x9.

Cleaning up 1494 unused security descriptors.

Security descriptor verification completed.

36761 data files processed.

CHKDSK is verifying Usn Journal...

37117088 USN bytes processed.

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

238320 files processed.

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

20300940 free clusters processed.

Free space verification is complete.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

195354623 KB total disk space.

113680196 KB in 150897 files.

121424 KB in 36762 indexes.

0 KB in bad sectors.

349243 KB in use by the system.

65536 KB occupied by the log file.

81203760 KB available on disk.

4096 bytes in each allocation unit.

48838655 total allocation units on disk.

20300940 allocation units available on disk.

Internal Info:

00 a3 03 00 7b db 02 00 f2 49 05 00 00 00 00 00 ....{....I......

bc 01 00 00 59 00 00 00 00 00 00 00 00 00 00 00 ....Y...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.

Please wait while your computer restarts.

</Data>

</EventData>

</Event>

Psychotic · September 23, 2014

Clean reinstall of Malwarebytes Antimalware

Remove Malwarebytes Antimalware following these instructions.

When finished, reinstall it and run a scan:

Full System Scan with Malwarebytes Antimalware

If not existing, please download Malwarebytes Anti-Malware to your desktop.
Double-click the downloaded setup file and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to the following:
- Launch Malwarebytes Anti-Malware
- A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
Click Finish.
If the program is already installed:
- Run Malwarebytes Antimalware
- On the Dashboard, click the 'Update Now >>' link
- After the update completes, click the 'Scan Now >>' button.
- Or, on the Dashboard, click the Scan Now >> button.
- If an update is available, click the Update Now button.
- A Threat Scan will begin.
- When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
- In most cases, a restart will be required.
- Wait for the prompt to restart the computer to appear, then click on Yes.
- After the restart once you are back at your desktop, open MBAM once more.
- Click on the History tab > Application Logs.
- Double click on the scan log which shows the Date and time of the scan just performed.
- Click 'Copy to Clipboard'
- Paste the contents of the clipboard into your reply.

wwalker · September 23, 2014

Hi Marius,

Here is the MBAM log:

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 9/23/2014

Scan Time: 8:40:53 AM

Logfile:

Administrator: Yes

Version: 2.00.2.1012

Malware Database: v2014.09.23.04

Rootkit Database: v2014.09.19.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: wwalker

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 432627

Time Elapsed: 9 min, 19 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 2

PUP.Optional.DataMangr.A, HKLM\SOFTWARE\WOW6432NODE\DataMngr, Quarantined, [4cc4b43dbebd76c0719e79a69d66e41c],

PUP.Optional.Softonic.A, HKU\S-1-5-21-2733206058-2026641621-557917053-1194-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SOFTONIC\Universal Downloader, Quarantined, [d43c9e53d7a4b2845ca0d25806fda45c],

Registry Values: 2

PUP.Optional.Conduit.A, HKU\S-1-5-21-2733206058-2026641621-557917053-1194-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\URLSEARCHHOOKS\{f999a48b-1950-4d81-9971-79018f807b4b}, Quarantined, [947c5a97e299270f9a05cefaef13c739],

PUP.Optional.Conduit.A, HKU\S-1-5-21-2733206058-2026641621-557917053-1194-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\URLSEARCHHOOKS|{F999A48B-1950-4D81-9971-79018F807B4B}, Quarantined, [947c5a97e299270f9a05cefaef13c739],

Registry Data: 0

(No malicious items detected)

Folders: 0

(No malicious items detected)

Files: 1

Heuristics.Reserved.Word.Exploit, C:\Users\wes\Desktop\WiNlOgOn.exe, Quarantined, [1bf5be3372090c2a5b72937891744cb4],

Physical Sectors: 0

(No malicious items detected)

(end)

Psychotic · September 23, 2014

Scan with ESET Online Scan

Go here to run an online scannner from ESET. Windows Vista/Windows 7/Windows 8 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
Turn off the real time scanner of any existing antivirus program while performing the online scan. Here's how.
Click the blue Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the program to install the "OnlineScanner.cab" activex control by clicking the Install button
Once the activex control is installed, on the next screen click on Enable detection of potentially unwanted applications
Click on Advanced Settings
Make sure that the option Remove found threats is unticked.
Ensure these options are ticked
- Scan archives
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
[*]Click Start[*]Wait for the scan to finish[*]When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."[*] Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.[*]Close the ESET online scan, and let me know how things are now.

wwalker · September 23, 2014

Ho Marius,

Here is the eset log:

C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegClean.exe a variant of Win32/Systweak potentially unwanted application

C:\Program Files (x86)\Conduit\Community Alerts\Alert.dll Win32/Toolbar.Conduit.Y potentially unwanted application

C:\Users\wes\Downloads\AudioRecorder.zip Win32/Adware.RK.AO.Gen application

C:\Users\wes\Downloads\crysis_2.exe Win32/Toggle.D.Gen potentially unwanted application

C:\Users\wes\Downloads\flstudio_10.0.9c (1).exe Win32/OpenCandy potentially unsafe application

C:\Users\wes\Downloads\flstudio_10.0.9c.exe Win32/OpenCandy potentially unsafe application

C:\Users\wes\Downloads\Prison_Tycoon3-dm.exe a variant of Win32/Adware.Trymedia.A potentially unwanted application

C:\Users\wes\Downloads\Pro Facebook Hack v 2.0 By Anonymouse & Zmaim.rar Win32/PSW.VB.NLD trojan

C:\Users\wes\Downloads\Shockwave_Installer_Slim.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application

C:\Users\wes\Downloads\winzip16-64.exe a variant of Win32/Systweak potentially unwanted application

C:\Windows\Installer\4839f35.msi a variant of Win32/Systweak potentially unwanted application

C:\Windows\System32\Adobe\Shockwave 11\gt.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application

C:\Windows\SysWOW64\Adobe\Shockwave 11\gt.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application

Psychotic · September 24, 2014

Fix with FRST (normal mode)

WARNING: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Download the attached fixlist.txt and save it to the location where FRST is saved to.
Run FRST.exe (on 64bit, run FRST64.exe) and press the Fix button just once and wait.
The tool will make a log (Fixlog.txt) which you find where you saved FRST. Please post it to your reply.

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner

Please download AdwCleaner to your desktop.

Run adwcleaner.exe
Hit Scan and wait for the scan to finish.
Confirm the message but don´t uncheck anything.
Hit Clean
When the run is finished, it will open up a text file
Please post its contents within your next reply
You´ll find the log file at C:\AdwCleaner[s1].txt also

Delete junk with JRT

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

SecurityCheck

Reboot your system before starting!

Please download SecurityCheck: LINK1 LINK2

Save it to your desktop, start it and follow the instructions in the window.
After the scan finished the (checkup.txt) will open. Copy its content to your thread.

fixlist.txt

wwalker · September 25, 2014

Here is fixlog.txt:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 24-09-2014

Ran by wwalker at 2014-09-24 21:56:27 Run:2

Running from C:\Users\wes\Desktop

Boot Mode: Normal

==============================================

Content of fixlist:

*****************

C:\Program Files\WinZip\Utils\WzSysScan

C:\Program Files (x86)\Conduit

C:\Users\wes\Downloads\AudioRecorder.zip

C:\Users\wes\Downloads\crysis_2.exe

C:\Users\wes\Downloads\flstudio_10.0.9c (1).exe

C:\Users\wes\Downloads\flstudio_10.0.9c.exe

C:\Users\wes\Downloads\Prison_Tycoon3-dm.exe

C:\Users\wes\Downloads\Pro Facebook Hack v 2.0 By Anonymouse & Zmaim.rar

C:\Users\wes\Downloads\Shockwave_Installer_Slim.exe

C:\Users\wes\Downloads\winzip16-64.exe

C:\Windows\Installer\4839f35.msi

C:\Windows\System32\Adobe

C:\Windows\SysWOW64\Adobe

*****************

C:\Program Files\WinZip\Utils\WzSysScan => Moved successfully.

C:\Program Files (x86)\Conduit => Moved successfully.

C:\Users\wes\Downloads\AudioRecorder.zip => Moved successfully.

C:\Users\wes\Downloads\crysis_2.exe => Moved successfully.

C:\Users\wes\Downloads\flstudio_10.0.9c (1).exe => Moved successfully.

C:\Users\wes\Downloads\flstudio_10.0.9c.exe => Moved successfully.

C:\Users\wes\Downloads\Prison_Tycoon3-dm.exe => Moved successfully.

C:\Users\wes\Downloads\Pro Facebook Hack v 2.0 By Anonymouse & Zmaim.rar => Moved successfully.

C:\Users\wes\Downloads\Shockwave_Installer_Slim.exe => Moved successfully.

C:\Users\wes\Downloads\winzip16-64.exe => Moved successfully.

C:\Windows\Installer\4839f35.msi => Moved successfully.

"C:\Windows\System32\Adobe" => File/Directory not found.

C:\Windows\SysWOW64\Adobe => Moved successfully.

==== End of Fixlog ====

wwalker · September 25, 2014

I ran the scan with adwcleaner.exe as instructed. I then cleaned. No log file opened. The softward said to reboot. After reboot, I couldnt find AdwCleaner[s1].txt anywhere on my computer.

I'll stop here and wait for your instructions.

Thanks,

Wes

Psychotic · September 25, 2014

Do you have any AdwCleaner-related text files on your C drive?

wwalker · September 25, 2014

No, I searched my entire computer for AdwCleaner[s1].txt and adw*.txt and nothing was found.

Psychotic · September 25, 2014

Please repeat the scan/fix.

wwalker · September 26, 2014

Sames result. I searched my network drive h;, and it wasn't there either. Just to confirm, I'm running AdwCleaner v3.310, the current version available for download.

wwalker · September 26, 2014

Following up:

I think the problem is that, even though adwarecleaner is on my C: drive, it is putting the .txt file onto my network drive H: into a folder that I cant see or access. I have admin rights, but still cant actually find it. Not sure how to fix this.

wwalker · September 26, 2014

I tried uninstalling adwcleaner and re-installing it in a specific folder on the c: drive instead of the desktop. same result.

Psychotic · September 29, 2014

Skip adwCleaner and proceed with the other tools

wwalker · September 30, 2014

Here is jrt.txt:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.2.3 (09.27.2014:1)

OS: Windows 7 Professional x64

Ran by wwalker on Mon 09/29/2014 at 20:23:26.52

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

Successfully deleted: [File] "C:\end"

~~~ Folders

Successfully deleted: [Folder] "C:\Users\wes\appdata\local\cre"

Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Mon 09/29/2014 at 20:25:30.44

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

wwalker · September 30, 2014

Here is checkup.txt:

Results of screen317's Security Check version 0.99.87

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 11

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Microsoft Security Essentials

(On Access scanning disabled!)

Error obtaining update status for antivirus!

`````````Anti-malware/Other Utilities Check:`````````

JavaFX 2.1.1

Java 7 Update 65

Java version out of Date!

Adobe Flash Player 10 Flash Player out of Date!

Adobe Reader 10.1.12 Adobe Reader out of Date!

Google Chrome 37.0.2062.120

Google Chrome 37.0.2062.124

Google Chrome plugins...

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

Psychotic · September 30, 2014

Your system is clean now!

Java runtime Environment out of date

Your Java runtime environment is outdated. We will fix this.

Get the actual JRE from here
Save jxpiinstall.exe to your desktop
Close all running programs, especially your browser(s)
Run jxpiinstall.exe. This will download the newest JRE installer and install the software
when finished, go to
Start-->control panel-->add/remove programs and remove all older Java versions. (if existing)
When finished, reboot your computer.

After the reboot

Open control panel again and click the java symbol.
Click Settings under Temporary Internet Files.
The Temporary Files Settings dialog box appears.
Click Delete Files.
The Delete Temporary Files dialog box appears
Click OK on Delete Temporary Files window.
Click OK again.

Adobe Flash Player out of date

Your Adobe flash player is outdated. We will fix this.

Get the actual player from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
Click upon Start-->control panel-->add/remove programs.
Search for and remove any older reader versions.

Adobe Reader out of date

Your Adobe Reader is outdated. We will fix this.

Get the actual software from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
Run setup and follow the instructions.
Click upon Start-->control panel-->add/remove programs.
Search for and remove any older reader versions.

Uninstall our tools using delfix

Please follow these steps in order:

In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
In any case please download delfix to your desktop.
- Close all other programms and start delfix.
- Please check all the boxes and run the tool.
- delfix will now delete all found traces of our removal process

[*] If there is still something left please delete it manualy.

Delete System Restore Points

To ensure your System Restore Points are free of malware, we will delete all of them but the most recent or create a new one.

On Windows Vista: Please follow these instructions to delete all but the most common System Protection Restore Points.
On Windows 7/8: Please follow these instructions to delete all but the most common System Protection Restore Points.
On Windows XP: Please follow these instructions to delete all but the most common System Protection Restore Points.

Temp File Cleaner

We need to download Temp File Cleaner (TFC) by OldTimer:

Please download TFC.exe by Oldtimer at one of the two links: Link 1 Link 2
Save and close all running applications
Double-click on TFC.exe to run the program
Click on Start to begin the cleaning process note: this program may close running applications, make your screen disappear temporarily, or require a reboot of your PC - this is normal and part of the cleanup
When the scan is complete, if you were not asked to reboot the computer, please do so now

More Information can be found about the tool here: http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

Recommendations: How to protect yourself

System Updates
Please ensure to have automatic updates activated in your control panel.
For further information and a tutorial, see this Microsoft Support article.
Protection
What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
- To keep your browser free of advertising, you may install the Adblock Plus browser extension.
  It will filter unwanted advertising out of the website´s content.
- To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
  It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
  In addition, before accessing a dangerous classified web site, a warning screen is displayed.
[*]Up to date Software
Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:
- Secunia Personal Software Inspector - checks if your software has updates available.
- SecurityCheck (by screen317) - scans your computer for most vulnerable outdated software.
- Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins running in your Firefox browser.
[*]Backup
Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system. [*]Behaviour
The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.
- While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
- Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
- When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
- Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.

wwalker · October 1, 2014

Thanks very much - I really appreciate your help!!

Psychotic · October 4, 2014

You´re welcome!

AdvancedSetup · October 16, 2014

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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infected - Malwarebytes wont start

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