MBAM Premium Stops Working During File System Scan When Anti-Rootkit Scanning Enabled

garioch7 · September 19, 2014

Good day. I was assisted with the problem of MBAM Premium stopping working when Anti-Rootkit scanning was enabled, in the Malware Help Forum about a week or so ago. AdvancedSetup recommended I come to this Forum to rule out an infection. I can't figure out how to paste the link to that thread here. Sorry about that.

The problem started about two weeks ago and it is the only indication of a possible infection. AdvancedSetup believed that there might be registry damage caused by a Paretologic program (long since uninstalled) or Wise Care, which I do use. I ran both the Windows System Update Readiness Tool and sfc /scannow. I can't find the "checksur.txt file any longer, but I have attached the errors that the sfc scan found. Basically, Wise Care took out my Sample Pictures, a SampleRes.dll and a desktop.ini file. The checksur.txt reported the same missing files and those were the only errors it found. I put all of the files back into the Sample Pictures folder, except the desktop.ini, but sfc still reports those errors that it can't fix, so presumably the corresponding registry entries were removed by Wise Care.

If MBAM is run without Anti-Rootkit scanning enabled, it works fine. Not sure how the absence of Sample Pictures would cause this behaviour, so I would like to rule out a possible infection. My AV solution is Bitdefender 2015 Total Security. All Windows updates are current.

This is a low priority issue for me, since I have full use of the laptop except for the anti-rootkit scanning component of MBAM, so please assist others first who have more urgent problems.

Thank you in advance for any assistance you can provide. Have a great day.

Regards,

-Phil

AdvancedSetup · September 30, 2014

The computer is having issues with services not loading and a few other minor things. I wouldn't think it would be preventing a rootkit scan but maybe something there that's bothering it for some reason.

Please see the following errors. We'll try to see if we can correct some of them and a few other minor issues and go from there.

System errors:
=============

Error: (09/19/2014 01:13:14 PM) (Source: DCOM) (EventID: 10005) (User: )
Description: 1068SafeBox{F681ABD0-41DE-46C8-9ED3-D0F4EBA19111}

Error: (09/19/2014 01:12:45 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter

Error: (09/19/2014 01:12:12 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Net.Tcp Listener Adapter service depends on the Net.Tcp Port Sharing Service service which failed to start because of the following error:
%%1053

Error: (09/19/2014 01:11:46 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (09/19/2014 01:11:38 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%3

Error: (09/19/2014 01:11:27 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Net.Tcp Port Sharing Service service failed to start due to the following error:
%%1053

Error: (09/19/2014 01:11:27 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Net.Tcp Port Sharing Service service to connect.

Error: (09/19/2014 01:10:05 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 4:44:32 PM on ‎10/‎09/‎2014 was unexpected.

Error: (09/10/2014 04:44:35 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VSSERV service.

Error: (09/10/2014 04:24:04 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
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Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
You can check here if you're not sure if your computer is 32-bit or 64-bit
Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
When we are done, I'll give you instructions on how to cleanup all the tools and logs
Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
Your topic will be closed if you haven't replied within 3 days
(If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1
Link 2

On Windows XP double-click on the Rkill desktop icon to run the tool.
On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from one of the following links: Link1 | Link2 | Link3
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
Make sure that at least the first two check boxes are selected.
Click on OK
Then click on YES to create the folder.
Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below please see the following: MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

RogueKiller 32-bit | RogueKiller 64-bit
Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes Close the program > Don't Fix anything!
Don't run any other options, they're not all bad!!
Post back the report which should be located on your desktop.

Thank you

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.

Please download JavaRa-1.16 and save it to your computer.

Double click to open the zip file and then select all and choose Copy.
Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
Quit all browsers and other running applications.
Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
From the drop-down menu, choose English and click on Select.
JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Next:

Please Run TFC by OldTimer to clear temporary files:

Download TFC from here and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Close any open programs and Internet browsers.
Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
Please be patient as clearing out temp files may take a while.
Once it completes you may be prompted to restart your computer, please do so.
Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

RESTART the computer now and then run the following and post back all new logs on your next reply.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

garioch7 · September 30, 2014

AdvancedSetup: Thank you for your instructions. Wow, that's a lot of scanning and logs. I will get up early tomorrow and run everything suggested and post back the logs and results. If we get MBAM anti-rootkit scanning enabled and running again, it will have been well worth the effort.

Thanks again, and will post tomorrow. Have a great day.

Regards,

-Phil

AdvancedSetup · October 1, 2014

Okay thanks Phil

I'll try to check back in on you as soon as I can tomorrow but I do most of my work later in the evenings but do try to check on stuff as I have time during the day.

Cheers

garioch7 · October 1, 2014

Good morning, AdvancedSetup. Thank you for all of your help. I have done all of the requested steps. I did run MBAM with anti-rootkit scanning enabled after RKILL and ERUNT. Windows reported that it had stopped working. I did the MBAMCLEAN and reinstalled. Reran RKILL and scanned again. Same result. I then ran the remaining programs and am attaching or copying results. In all three cases, the MBAM history logs did not show the program stopping working, although MBAM reported that it had scanned when relaunched. Please note that I did remove the PerfectUpdater program since my last submission of scan logs, which is why the fixlog shows the failure to modify that program (replaced by DriverToolkit). I have rerun FRST64 and MBAMCHECK so that you can see the current configuration of the laptop after all of the programs that you recommended were run.

All three runs of RKILL produced identical log files.

Rkill 2.6.8 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

More Information about Rkill can be found at this link:

http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/01/2014 08:32:14 AM in x64 mode.

Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* C:\Users\Phil\Downloads\PCMeter\PCMeter.exe (PID: 2844) [uP-HEUR]

* C:\ProgramData\Rpcnet\Bin\rpcld.exe (PID: 4640) [AU-HEUR]

* C:\Windows\system32\CorelCreatorMessages.exe (PID: 6944) [WD-HEUR]

3 proccesses terminated!

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

* Windows Defender (WinDefend) is not Running.

Startup Type set to: Manual

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

1 localhost

Program finished at: 10/01/2014 08:34:33 AM

Execution time: 0 hours(s), 2 minute(s), and 18 seconds(s)

The three runs of MBAM produced pretty much identical logs, with the only difference being the amount of times it reported starting. Attached is the log from the last run.

Malwarebytes Anti-Malware

www.malwarebytes.org

Update, 2014-10-01 08:17:40, SYSTEM, PHIL-LAPTOP, Manual, Rootkit Database, 2014.2.20.1, 2014.9.19.1,

Update, 2014-10-01 08:18:30, SYSTEM, PHIL-LAPTOP, Manual, Malware Database, 2014.3.4.9, 2014.10.1.4,

Protection, 2014-10-01 08:19:16, SYSTEM, PHIL-LAPTOP, Protection, Malware Protection, Starting,

Protection, 2014-10-01 08:19:16, SYSTEM, PHIL-LAPTOP, Protection, Malware Protection, Started,

Protection, 2014-10-01 08:19:16, SYSTEM, PHIL-LAPTOP, Protection, Malicious Website Protection, Starting,

Protection, 2014-10-01 08:19:16, SYSTEM, PHIL-LAPTOP, Protection, Malicious Website Protection, Started,

Protection, 2014-10-01 08:27:14, SYSTEM, PHIL-LAPTOP, Protection, Malware Protection, Starting,

Protection, 2014-10-01 08:27:16, SYSTEM, PHIL-LAPTOP, Protection, Malware Protection, Started,

Protection, 2014-10-01 08:27:16, SYSTEM, PHIL-LAPTOP, Protection, Malicious Website Protection, Starting,

Protection, 2014-10-01 08:28:40, SYSTEM, PHIL-LAPTOP, Protection, Malicious Website Protection, Started,

Protection, 2014-10-01 09:00:50, SYSTEM, PHIL-LAPTOP, Protection, Malware Protection, Starting,

Protection, 2014-10-01 09:00:50, SYSTEM, PHIL-LAPTOP, Protection, Malware Protection, Started,

Protection, 2014-10-01 09:00:50, SYSTEM, PHIL-LAPTOP, Protection, Malicious Website Protection, Starting,

Protection, 2014-10-01 09:02:57, SYSTEM, PHIL-LAPTOP, Protection, Malicious Website Protection, Started,

Protection, 2014-10-01 09:12:15, SYSTEM, PHIL-LAPTOP, Protection, Malware Protection, Starting,

Protection, 2014-10-01 09:12:16, SYSTEM, PHIL-LAPTOP, Protection, Malware Protection, Started,

Protection, 2014-10-01 09:12:16, SYSTEM, PHIL-LAPTOP, Protection, Malicious Website Protection, Starting,

Protection, 2014-10-01 09:13:42, SYSTEM, PHIL-LAPTOP, Protection, Malicious Website Protection, Started,

(end)

Please note that Mozilla Firefox is not installed in this laptop according to Revo Uninstaller Pro (and according to me).

JavaRa 1.16 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Wed Oct 01 08:52:44 2014

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.

Found and removed: SOFTWARE\Classes\JavaPlugin.170_09

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.6.0.0

Found and removed: SOFTWARE\Microsoft\Active Setup\Installed Components\{08B0E5C0-4FCB-11CF-AAA5-00401C608500}

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0017-0000-0009-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{CAFEEFAC-0017-0000-0009-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{CAFEEFAC-0017-0000-0009-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{CAFEEFAC-0017-0000-0009-ABCDEFFEDCBC}

Found and removed: SOFTWARE\Classes\CLSID\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}

Found and removed: SOFTWARE\Classes\CLSID\{5852F5ED-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}

Found and removed: SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}

Found and removed: SOFTWARE\Classes\Interface\{5852F5EC-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/java-deployment-toolkit

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/x-java-applet

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/x-java-jnlp-file

Found and removed: SOFTWARE\Classes\TypeLib\{5852F5E0-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.7.0.0

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects

Found and removed: SOFTWARE\JavaSoft

Found and removed: SOFTWARE\JreMetrics

Found and removed: SOFTWARE\Classes\JavaPlugin.10512

------------------------------------

Finished reporting.

JavaRa 1.16 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Wed Oct 01 08:52:53 2014