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scan getting stuck on heuristic analysis file 278390 each time


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Hi I read the MB and so I did some work on this already. After the scan got stuck, I read the board. 

 

I then went through and used the proper removal tool, and then reinstalled the mal ware bytes anti malware 2.02.1012. It found the same 12 obects, and then got stuck at the same place.

 

Instead of showing a percentage of the total progress, the scanner progress bar keeps tracking across the screen.

 

Of note, I installed this on another computer, it found many more pup's, removed them and worked fine. 

 

Please advise. 

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Hello and :welcome: :

 

It sounds as if you may be infected.

We can't work on malware diagnostics and removal in this sub-section of the forum.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the preliminary steps to take to expedite the process.
A malware analyst will guide you through the cleanup process and will help you to get MBAM up and running.

Thanks,

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