malwarebytes chameleon wont start

[buster2718]

I try to run mbam.exe and it does nothing. I downloaded chameleon and went through all of the different links, but none of them worked. I ran microsoft security essentials and it found nothing.

[Maurice Naggar]

Hello Buster.   Weclome to the Malwarebytes forum.

 

Let's first be sure that there is no rootkit malware active onboard this rig.

 

Please download Malwarebytes Anti-Rootkit (MBAR)  and save it to your desktop,
from here   
http://downloads.malwarebytes.org/file/mbar

•Be sure to print out ( if possible) and follow the instructions provided on that same page.

•Doubleclick on the MBAR file you downloaded and approve the UAC prompt in Vista and newer operating systems.
•Click **OK** on the next screen, to allow the package to extract the contents of the file to its own folder, mbar.
•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
•After reading the Introduction, click '**Next**' if you agree.
•On the Update Database screen, click on the '**Update**' button.
•Once you see 'Success: Database was successfully updated' click on 'Next'.
•Click the Scan button.

With some infections, you may see two messages boxes.
  1.'Could not load protection driver'. Click 'OK'.
  2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, do **NOT** press the Cleanup button when the scan completes. Click EXIT.
Then, please send the following logs as attachments to your reply. These logs are located in the mbar folder on your desktop where the tool extracted itself to.

**mbar-log-2014-09-xx(xx-xx-xx).txt** (where xx-xx(xx-xx-xx) is the date and time of the scan)
+ also
**system-log.txt**

I need to have both of those files attached in your next reply.  Thanks.  **Send even if nothing is reported as detected. Always send these.**

[buster2718]

No malware was found and the file mbar-log-2014-09-xx(xx-xx-xx).txt was not in the folder.

system-log.txt

[Maurice Naggar]

That's unusual for the log to just 'disappear'.

 

Taking your report of a no-infection detected ( as far as rootkits)  then I'll suggest a clean new install like this.

 

Please follow the steps below to do special steps for a new installation of the Anti-Malware program.
If you have purchased a Premium license, at the end of this process you will need to reactivate your license to enable the Premium features. Please have your ID and Key readily available. If you do not have your ID and Key, you may retrieve them from this webpage:

http://www.cleverbridge.com/342/?scope=cusecolp

Please note you will only be able to retrieve your ID and Key if you purchased Malwarebytes directly from our website.  If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your ID and Key if lost.

NOTE: SAVE the downloads to your system first.
Do not "run" them while in the browser program.
When presented with the option to Run or Save, you must select Save.

1: Please perform a clean uninstall before reinstalling the latest version. Do not use Windows Add/Remove Programs. Instead, please download and run "mbam-clean.exe" from the link below:

http://downloads.malwarebytes.org/file/mbam_clean

2: After running the program, it will ask to restart your computer. Please allow it to do so (this is very important).

Next, repeat the clean-removal tool a 2nd time:
Double click on mbam-clean-2.1.1.1001.exe for a second run so that all old traces are removed.

After the computer restarts, temporarily disable your Anti-Virus
If you need how-to guidance, see => How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
http://www.bleepingcomputer.com/forums/index.php?showtopic=114351

3: Download and SAVE to your system the latest version of Malwarebytes Anti-Malware from the link below:

https://www.malwarebytes.org/getmbam

Now run the setup:
IF your Windows is Vista / Windows 7 / 8, then do a Right-click on **mbam-setup-2.0.2.1012.exe** and select **Run as Administrator** and allow to run.
Answer YES when prompted by User Account Control ( Windows ).

When all finished, turn back ON your antivirus program.  Then provide detail on how it went.

NOTE:
Please always tell me the exact error message you get and the conditions of how it appears / how it happens.
It is so important to get details from you each and every time { and not just "error" or, <same as before> }.

If you'd like to view a how-to video on how to uninstall, install, or activate Malwarebytes, please see below:
**How to install** - https://helpdesk.malwarebytes.org/hc/en-us/articles/202325618
**How to activate** - https://helpdesk.malwarebytes.org/hc/en-us/articles/201861536

How to uninstall - https://helpdesk.malwarebytes.org/hc/en-us/articles/201861636

Activation is the name of the process whereby you enter the License keys into the program.  Which then unlocks ( turns ON ) the paid features.
{The License key is case sensitive and contains letters and numbers that can be easily confused, so make sure you distinguish between the letter "O" and the number "0" if you enter the code manually. or alphabet "l" and the number "1" or a letter S  and a  number 5.}

Please try to activate again using the following guideline ( below).
To minimize mistakes, it's best to Copy and then Paste your ID and then the Key into the program.  If you aren't familiar with how to copy/paste, here's a great website that shows you how to do that.
**http://www.webmasternow.com/copyandpaste.html**
 

[Maurice Naggar]

p.s.  I am guessing the log went to your actual Desktop.   Look for mbar-log-2014-09-26.txt   on the Desktop.   Thanks.

[buster2718]

I found it on the desktop.

 

Also,

 

I did  clean uninstall and re-installation a couple of days ago and the program seems to work now.

 

thanks.

mbar-log-2014-09-26 (14-25-20).txt

[Maurice Naggar]

OK.  Glad that the scan was all clean.   Glad to know that you managed to re-install.  In that case, do you have any last questions?

Otherwise, I will plan to close this case.

 

Regards.

[buster2718]

Thank you for your help. Please do close the case.

[AdvancedSetup]

Glad we could help.

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