Can't install Mbam even with Chameleon

[tssdoug]

I had Malwarebytes installed on wifes HP laptop, Win 8

found it wasn't running so tried to run it

it wouldn't run

tried using  chameleon to run but mbam-killer timed out, (all 13 steps) stopping at different locations in System32 uxtheme.dll, cfgmgr32.dll,  propsys.dll and others

uninstalled Mbam

tried using Chameleon to reinstall

Chameleon downloaded it but had errors installing:

Expression Error 'Runtime Error (at 79.177 External exception E06D7368, E\E06D7363 and others

attached are the Farbar filesAddition.txtFRST.txt

 

in addtion....having similar problem with Panda on same computer

 

Thanks,

 

Doug

[Maurice Naggar]

Hello Doug.   Weclome to the Malwarebytes forum.

 

Let's first be sure that there is no rootkit malware active onboard this rig.

 

Please download Malwarebytes Anti-Rootkit (MBAR)  and save it to your desktop,
from here   
http://downloads.malwarebytes.org/file/mbar

•Be sure to print out ( if possible) and follow the instructions provided on that same page.

•Doubleclick on the MBAR file you downloaded and approve the UAC prompt in Vista and newer operating systems.
•Click **OK** on the next screen, to allow the package to extract the contents of the file to its own folder, mbar.
•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
•After reading the Introduction, click '**Next**' if you agree.
•On the Update Database screen, click on the '**Update**' button.
•Once you see 'Success: Database was successfully updated' click on 'Next'.
•Click the Scan button.

With some infections, you may see two messages boxes.
  1.'Could not load protection driver'. Click 'OK'.
  2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, do **NOT** press the Cleanup button when the scan completes. Click EXIT.
Then, please send the following logs as attachments to your reply. These logs are located in the mbar folder on your desktop where the tool extracted itself to.

**mbar-log-2014-09-xx(xx-xx-xx).txt** (where xx-xx(xx-xx-xx) is the date and time of the scan)
+ also
**system-log.txt**

I need to have both of those files attached in your next reply.  Thanks.  **Send even if nothing is reported as detected. Always send these.**

[Maurice Naggar]

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