iexplorer.exe Keeps adding process

[male33ohio]

So the file iexplorer.exe keeps adding process, sometimes up to 10 at a time and most using between 500K and 2G of RAM in the process.  If I kill the process of all of them everything is fine for a few minutes then everything slows down again.  Tried running AVD, SpyBot and Malwarebytes in regular and safe mode.  They all find and fix things and than everything is good for 10 minutes or so then does it again.  I run them again and the same files are found again.  I have tried all different types of things and nothing is working.  Everything was running fine a month or so ago but I have been gone for work and my Granny mainly uses this computer.  She is old, 93, and and I think she may have gotten an email from one of her "friends" and clicked on the link.  She says no but she doesn't remember everything.  Can anyone help or lead me the right direction without having to take my PC in.  As we speak just had to stop and kill 8 process of it totatling a little over 1G.

 

 

 

David

 

 

 

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[male33ohio]

Ok thank you very much.  I am downloading it now.  WIll run it than attach the two files.  I do not believe there should be any P2P software on this computer.  I have never used any and it is only me and my grandmother and sister on occasion that use it.

[male33ohio]

Here are the files you have asked for.  I believe I did it right. It took awhile to run it.

FRST.txt

Addition.txt

[TwinHeadedEagle]

SpyBot S&D Warning
 
MVPS.org is no longer recommending SpyBot S&D due to very poor testing results (scroll down and read under Freeware Antispyware Products).
My advice is to get rid of this program. To do so:

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for SpyBot, right-click the entry and click Uninstall.

This is optional, but please consider it.
 
 
 
 

Multiple Resident Protection warning!
 
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• AVG Internet Security 2014
• Trend Micro Titanium Internet Security
• 360 Total Security

Uninstallation procedure:

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.
 
 
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 

Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please include the contents of that file in your reply.

fixlist.txt

[male33ohio]

I have no program listed as 360 Total Security nor do I know what it is.

[male33ohio]

Here are the files you asked for.

Fixlog.txt

AdwCleanerS1.txt

[TwinHeadedEagle]

How is your PC now?
 
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[male33ohio]

Ok will rerun now.  It is actually doing the iexplore.exe thing more often and slowed things down more so far.

[male33ohio]

Here you go, the updated files.

FRST.txt

Addition.txt

[TwinHeadedEagle]

I do not think these are fresh reports. Please delete old ones and follow my instructions again.

[male33ohio]

OK, sorry about that.  Here it is again.

[male33ohio]

Deleted old files and reran it.  Here are the new files.

FRST.txt

Addition.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

[male33ohio]

Ok I have been trying for about 4 hours to run this.  It takes forever to start and then finally I can hit "Fix".  It will run for 20-30 minutes and then it freezes and crashes.  This has happened several times including trying to run in Safe Mode but it still keeps freezing and crashing.  I am going to try again but any suggestions if it does not work?

[male33ohio]

Here it is finally.  Still running slow and having to kill the processes.

Fixlog.txt

[TwinHeadedEagle]

Let's run one more tool:
 
 
Scan with ComboFix
 
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
 
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

[male33ohio]

Still running slow and having to kill the processes.

log.txt

[TwinHeadedEagle]

Going through your reports, this is probably hardware problem, hard drive maybe.

Error: (09/15/2014 03:52:14 AM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/15/2014 02:30:31 AM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/15/2014 02:27:20 AM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/15/2014 02:24:04 AM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/15/2014 02:20:49 AM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/15/2014 01:32:11 AM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/15/2014 01:25:15 AM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/15/2014 00:47:00 AM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/14/2014 11:02:44 PM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.Error: (09/14/2014 10:41:23 PM) (Source: iaStor) (EventID: 9) (User: )Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

You should take it to the repair shop.

[AdvancedSetup]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.