computer constantly turning off/lots of viruses/adware

[megabytez87]

Windows 8 E Machine. I have a very large computer issue that is seemingly impossible to reverse. Turns its self off many times before allowing me to sign in as user. Finally able to start in safe mode with networking, but have to plug into router after safe mode has been accessed. Last night, was able to run a full threat scan with the free version of malwarebytes, over 466 infected items quarantined. 1 trojan found. (Conduit) After staying up all night finally decided to sleep. Began work again today with the same exact issues. Start up and internet connection issues, ran software again, completely clean computer. Shut down right after scan finished, then could not reboot without restoring to a previous point. After restoration completed (about 6 shut downs later) computer came back on, no logs that I can find in malwarebytes log folder to show you. I would reallllly like to not restore this computer as I need to purchase a terabyte in order to safe all data I need, would like to avoid that, however, I am totally at a loss for whats going on. Any help is much appreciated, dont know what to start now! Thanks.

 

Megan

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 
 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[megabytez87]

Alrighty! Thanks for your help! After a long day of pushing the power button, I was finally able to turn on the computer and access Windows. I absolutely cannot use internet explorer as it shuts down every time I try, so I have had to attach all logs to an external hard drive to send to you via my laptop. I have attached the 2 logs requested. I also cannot attach the external hard drive while the computer is booting or  while the computer is accessing the internet, that too triggers an automatic shutdown. The entire computer had restored its self to a previous version again.(virus's and tons of PUPS included.) Let me know what I need to do next.

 

Thanks.

 

Megan

Addition.txt

FRST.txt

[TwinHeadedEagle]

You're indeed infected. We have some work to do:
 
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 

Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.
 
 
 
 

Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please include the contents of that file in your reply.

fixlist.txt

[megabytez87]

Alrighty, I have attached 2 of the 3 requested logs as I had an issue retrieving the log for AdwCleaner. The program told me it needed to reboot and that a report would be available when the computer successfully restarted. Computer rebooted perfectly, but no report or way to access the report was available to me. As far as issues, the only issue I had was when rebooting after the 2nd task (malwarebytes), I was not able to reboot computer with internet. I had to remove the cable in order for the computer to start, however, I did not have this issue in rebooting for the 1st and 3rd times. Everything else was fine. Let me know if there is anything else I need to do. I still have not taken my computer off of safe mode or tried anything else with it yet. Thanks.

 

Megan

mbamscanlog.txt

Fixlog.txt

[megabytez87]

I forgot to add that AdwCleaner did come up with a decent amount of items. If there is no way to get a report I could send you a picture of the quarantined contents? Not sure what else I can do. 

[megabytez87]

My brains is no longer working if anything computer related is involved.  Here are 2 reports I found. Not sure which one you needed so I attached both.

 

My bad.

 

Thanks.

AdwCleanerR0.txt

AdwCleanerS0.txt

[TwinHeadedEagle]

Amazing

How is your PC now?

[megabytez87]

It was running fine for about 30 minutes. I then opened Internet Explorer... it worked for about 10 minutes then my computer shut off. Same thing happens repeatedly. :/

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[megabytez87]

I have attached the 2 requested logs. I thought all was fine as I have not used my computer since the last round of scans I did. At that time the computer was working great (in safe mode) until I attempted to use Internet Explorer. It then shut down unexpectedly. It has since gone back to needing about 5-8 restarts just to boot. It turns off itself in the beginning of all booting. It took me 4 different tries to attach my external hard drive into the USB input in order to retrieve the logs from FARBAR. (I leave the USB plug in, it is simply the addition of the external hard drive that shuts the computer down abruptly.) Really frustrating. Should I disable internet explorer until we can figure anything else out? That seems to be what triggers problems. Also of course still the usual attaching any devices and also the Internet cable. Those are both still reoccurring issues. Thanks for all your help. 

 

Megan

Addition.txt

FRST.txt

[megabytez87]

I attempted to disable internet explorer anyways, however, it did not work as upon reboot I received an error message. "Windows Configuration failed. Reverting changes." 

[TwinHeadedEagle]

Please try to reset Internet Explorer

 

http://support.microsoft.com/kb/923737

 

 

Is your Windows Update enabled? I see you have Internet Explorer 10, latest version in 11.

[megabytez87]

I reset internet explorer. While I was in the middle of updating it, it shut down. i tried 5 times, and it shuts down everytime.

[megabytez87]

I was able to initiate an update. Here is my result.

[megabytez87]

It appears as though my windows update is completely gone. I cannot access the windows store, it won't let me. There is also NO option about the update in the control panel. Pretty sure it should be right here... weird.

[megabytez87]

doh. Found the updates. Not available in safe mode. My bad. Working on updating the computer. Running into some issues with shut downs in the middle of that process but hopefully patience will help. Is there anything else I can do? Thanks.

[megabytez87]

Okie doke 41 updates later everything is updated. I still cannot use ANY web browser for more than 10 minutes without the computer shutting down. (I installed google chrome and attempted to use the program but it also shut down after about 10 minutes of use.)

 

Megan

[TwinHeadedEagle]

Please install all of updates. Internet Explorer should be one of them.

[megabytez87]

Everything has already been updated. Internet Explorer included. Even with that, still having browser issues.

[TwinHeadedEagle]

Okay, let's scan your PC again.
 
 
Scan with TDSSKiller
 
Please download TDSSKiller by Kaspersky and save it to your desktop.

• Right-click on
• icon and select Run as Administrator to start the tool.

• Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
• Your machine may appear very slow and unusable after that - it's normal.
• TDSSKiller will run automaticaly. Click on Change parameters and click OK.
• Click the Start Scan button and wait patiently.
• If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!
  A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[megabytez87]

I have attached the logs here.

 

While running the farbar recovery tool, the computer shut down and I had to reboot and start scan over.

Addition.txt

FRST.txt

TDSSKiller.3.0.0.40_19.09.2014_06.37.04_log.txt

TDSSKiller.3.0.0.40_19.09.2014_06.40.37_log.txt

[TwinHeadedEagle]

Let's rune one more fix. Do you get some message when your PC turns off?
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

[megabytez87]

I am working on this right now. Sorry I had a very busy weekend, Just wanted to let you know I was still with yah. Thanks.

[megabytez87]

Okay, I have attached the fix log here.  To answer your question, No, I have never been given a message before the computer turns off. It always just powers down unexpectedly. Since we have fixed a couple things, it now appears to only do that whenever I am using a web browser. Also, the computer still requires a couple tries for powering up. After I ran the fix, I turned the computer off for a bit, then when I came back to use it, it took 3 tries to load windows without powering down unexpectedly. I first attempted to open and use Internet Explorer, that session lasted about 15 minutes before the computer just unexpectedly turned off. So still having issues. :/

Fixlog.txt