Custom full scan never finishes.

[Daniel3618]

I first noticed this problem when the version 2 scanner was beta. It doesn't happen very often but it will get stuck on a random file and refuse to move on to the next one. I started a scan and then I took a nap so as you can see, it's been scanning 125 GB used space for nearly 3 hours! rather than minutes.

 

[daledoc1]

Hi:
 
Welcome back.
 
A couple of thoughts:
>>In general, a daily THREAT scan ought to be all that's needed, especially with MBAM Premium. Routine, frequent "full" scans of your entire system/drives is neither recommended nor necessary -- it's a task better suited to your AV.  More info about the scan types here.
>>You might wish to try disabling anti-rootkit (ARK) and/or archive scanning, to see if that resolves your issue.
>>There are many other factors that could prolong scan times, too: conflicts with your AV/firewall, corrupt files, bad disk sectors, hardware problems, large archive files, and other factors may cause the scan to (appear to) freeze or hang.
 
You might want to try some of the steps here: https://forums.malwarebytes.org/index.php?act=findpost&pid=417944

(It was written for MBAM 1.x, but most of the content is still relevant.)
 
If that doesn't resolve the issue, it might help for us to see a bit more system info.
>>>Please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

They will help us to determine the next step, e.g. a check of your hard drive and/or a system file check, etc.

 

Thanks,