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Cant install MBM (External exception E06D7363)

Tomobar

By Tomobar
in Resolved Malware Removal Logs

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gringo_pr

gringo_pr

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I would like to try reinstalling Malwarebytes Antimalware at this time.

To completely remove Malwarebytes Antimalware you will first need you will need to uninstall it from the control panel in (XP) add/remove and in (Vista and later) program and features

Then I want you to run our cleanup tool that will remove any traces that is left over. - please run this twice to be sure it has been cleaned. <- very important

http://downloads.malwarebytes.org/file/mbam_clean

Now to reinstall Malwqarebytes Antimalware

1.Download Malwarebytes Anti-Malware 2.0 at http://downloads.malwarebytes.org/file/mbam

2.After downloading, double-click the downloaded file to get started.

3.Choose Yes if the User Account Control dialog appears.

4.The installation wizard will now appear to guide you through the upgrade process.

5.Click on Next.

6.Review and accept the license agreement, then click Next.

7.Review the latest changes made to Malwarebytes Anti-Malware, then click Next.

8.Choose where to install Malwarebytes Anti-Malware, then click Next.

9.Choose whether or not to have a Start Menu entry and its name, then click Next.

10.Choose if you want a desktop icon, then click Next.

11.Review your installation choices, then click Install.

12.The wizard will begin to install the files.

13.After upgrading, you will have the option to enable a free trial of Malwarebytes Anti-Malware Premium.

To see a video on how to do this - https://helpdesk.malwarebytes.org/hc/en-us/articles/202325618

You will need to add you ID and Key back to activate the premium features

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gringo_pr

gringo_pr

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Hello Tomobar

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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  • 2 weeks later...
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gringo_pr

gringo_pr

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Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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gringo_pr

gringo_pr

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Hello Tomobar

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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gringo_pr

gringo_pr

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Hello Tomobar

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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gringo_pr

gringo_pr

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Hello

I want you to uninstall the older version and run our cleanup tool and then try and reinstall the new version

To completely remove Malwarebytes Antimalware you will first need you will need to uninstall it from the control panel in (XP) add/remove and in (Vista and later) program and features

Then I want you to run our cleanup tool that will remove any traces that is left over. - please run this twice to be sure it has been cleaned. <- very important

http://downloads.malwarebytes.org/file/mbam_clean

Gringo

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  • 5 weeks later...
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gringo_pr

gringo_pr

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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