Guest Posted September 10, 2014 ID:877595 Share Posted September 10, 2014 Hello Could you help a fairly non tech-savvy user please? Dell Inspiron 7720 laptop.Windows 8.1 64-bit.Kaspersky IS 2014.MBAM Premium 2.0.2.1012.MBAE Free 1.04.1.1012.Spyware Blaster 5.0Win Patrol 32.0.2014.5Crypto Prevent 7.1IBM Trusteer Rapport 1403.78 (My Bank insists on me having this). Recently, when I power-on the laptop, I get the error message/code: 'wscript.exe could not start (0xc0000018)'. In addition, when I try to start Internet Explorer 11 (iexplorer.exe) or Java (javaw.exe), I get the same error message/code. I followed one of the closed threads here and uninstalled MBAE then rebooted and the errors disappeared. However, if I download/reinstall MBAE the errors recur. Is there a way to correct this, or is MBAE incompatible with my setup? Do I even need MBAE with my existing anti-malware? Thanks Link to post Share on other sites More sharing options...
Guest Posted September 10, 2014 ID:877616 Share Posted September 10, 2014 Apologies, log files attached.Malwarebytes Anti-Exploit.zip Link to post Share on other sites More sharing options...
Staff pbust Posted September 10, 2014 Staff ID:877628 Share Posted September 10, 2014 It looks like the upgrade to 1.04 may have encountered an error. Please perform the following steps: 1- Uninstall MBAE from Control Panel2- Reboot3- Delete C:\ProgramData\Malwarebytes Anti-Exploit4- Download and reinstall MBAE 1.04 from our website5- Reboot Do you still encounter the same problems? Link to post Share on other sites More sharing options...
Guest Posted September 10, 2014 ID:877647 Share Posted September 10, 2014 Thank you for your reply, pbust. I've followed your instructions and the wscript.exe, iexplore.exe and javaw.exe error message/codes no longer appear. However, if I click on the desktop MBAE shortcut icon, I get no response (i.e. no interface window), and after a period the error message 'Malwarebytes Anti Exploit Protection is not started. The Anti Exploit process will be terminated'. Thanks Link to post Share on other sites More sharing options...
Guest Posted September 10, 2014 ID:877650 Share Posted September 10, 2014 Log files attached.Malwarebytes Anti-Exploit.zip Link to post Share on other sites More sharing options...
Staff pbust Posted September 10, 2014 Staff ID:877655 Share Posted September 10, 2014 Thanks for the updated logs NipNip. Is it possible to remote into your machine to try to troubleshoot this? If you are available for a remote tech support session please let me know and I'll send you the details via PM. Link to post Share on other sites More sharing options...
Guest Posted September 10, 2014 ID:877658 Share Posted September 10, 2014 I'm happy for you to try that - I'll just need leading through the process in easy steps please! Link to post Share on other sites More sharing options...
Guest Posted September 11, 2014 ID:877703 Share Posted September 11, 2014 Thank you pbust for all your time and help sorting this out via remote. To those following this thread, it seems as if one of my existing security products had intercepted the MBAE installation and locked/suspended mbae.exe. Thankfully pbust was able to sort it! Thanks Link to post Share on other sites More sharing options...
Staff pbust Posted September 11, 2014 Staff ID:877705 Share Posted September 11, 2014 Thanks for the confirmation NipNip. I'll mark this thread as solved. Link to post Share on other sites More sharing options...
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