Cannot install/update free trial version

[Patches Pal]

I think I may be infected.  I attempted several times to install the Free Trial version.  The database will not update to the correct version.  I have used it previously.    I produced the attached files.  Please, advise me what I should do.  

Addition.txt

FRST.txt

CheckResults.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Uninstall some programs
 
We need to uninstall some programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Ask Toolbar Updater
• Ask Toolbar

After completing uninstalls, please manually reboot your machine!
 
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
 
 
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 

Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.

Please include the contents of that file in your reply.

fixlist.txt

[Patches Pal]

Status:  I was able to uninstall the Ask Toolbar.   The Ask Toolbar Updater will not remove.  I get a message that says I do not have sufficient access privileges.  I am running as System Administrator.  I rebooted and tried a couple of times.  The Updater will not remove.  It is a stubborn little sucker.  

 

[Content]

You do not have sufficient access to uninstall Ask Toolbar Updater.

Please contact your system administrator.

 

[TwinHeadedEagle]

No problem, proceed with the rest.

[Patches Pal]

I completed the procedure with the exception of the Ask Toolbar Update removal above.  Attached are the files from Farbar and AdwCleaner

Fixlog.txt

AdwCleanerS0.txt

[TwinHeadedEagle]

Very good

 

Can you now install MalwareBytes?

[Patches Pal]

Malwarebytes was already downloaded.  I attempted to run it.  It came up and the database is outdated.  When I attempted to update the database it stopped working.  The second time I tried it, It would not even load to the startup status screen. 

[TwinHeadedEagle]

Let's try to reinstall it:
 
 
Uninstall outdated Malwarebytes' Anti-Malware
 
Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.
 
 
 
Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[Patches Pal]

I was able to run the Uninstall program MBAM-clean.  When I ran the install, the program ran for 1 hour and eventually I got a message that it had stopped working.  

[TwinHeadedEagle]

Let's scan your PC again:
 
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[Patches Pal]

Here is the new report from Farbar

FRST.txt

[TwinHeadedEagle]

You need to attach two reports.

[Patches Pal]

Here is what I got when I checked the Additions box.  Farbar seemed to hang.  It stopped responding.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Okay, let's run one more tool:
 
 
 
Scan with ComboFix
 
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
 
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

[Patches Pal]

Attached is the ComboFix Log file.  Combo Fix seemed to run quickly with no problems.  

ComboFix log.txt

[TwinHeadedEagle]

Good. How is your PC now?

[Patches Pal]

The PC is working okay.  The only problem I have is that Malwarebyte Free version will not run.  The database does not update and the program stops responding after about an hour.  I notice IFlashBroker6 is listed in the ComboFix log.  Is this a virus?  We have removed and installed the MalwareBytes scanner several times.  Is it necessary to deactivate the firewall or antivirus software when running the trial version?

[TwinHeadedEagle]

The database does not update and the program stops responding after about an hour.  I notice IFlashBroker6 is listed in the ComboFix log.  Is this a virus?

 

No, this line is ok

 

 

Please run Check Disk

 

http://support.microsoft.com/kb/2641432

[Patches Pal]

I ran Check Disk  There did not seem to be any errors. It ran rather quickly.   Is there a log file from this program?  

[TwinHeadedEagle]

There are no log, how is the situation now?

[Patches Pal]

Malwarbytes still does not run.  It comes up indicating you need to FIX it.  When you click on FIX a Windows error message says a problem was detected and it shuts down.  .  

[TwinHeadedEagle]

Let's scan your PC one more time:
 
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[Patches Pal]

Malwarebytes still does not run.  Perhaps, I should re-install it again?

[Patches Pal]

Ignore the above post.  I failed to see your new instructions about FARBAR.  I will try that again.

[Patches Pal]

The FARBAR Scan Recovery Tool stops responding before it completes.  Here are the files that it produced

Addition.txt

FRST.txt