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Hello and :welcome: :

 

Assuming you installed MBAM from a Windows Admin level user account...

A couple of easy things to check:
>>First, please be sure your system date/time are correct.

>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.


If those suggestions don't resolve your issue:

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

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Excellent!

I'm glad you got it sorted. :)

 

FWIW To prevent this from happening again, you might want to change your settings so that PUPs and PUMs are treated as malware, as shown in this screenshot.

At the very least, it's important to pay attention to program notifications.  Unless you have notifications disabled altogether (which is not a good idea), MBAM would have notified you of these detections and would have provided the chance to address them when the scan completed. ;)

 

Cheers,

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